Job Description

Company Description

The Computer Guyz provides tailored IT support solutions for both small businesses and larger corporate companies. We understand the demands of sudden growth and offer reliable, quick, and efficient support and procurement. Based on extensive market understanding, we offer fast and effective service to meet the specific needs of each client. We aim to keep clients informed about important IT updates, strategies to market their company, and ways to save money.

Role Description

This is a full-time, on-site role for an Information Technology Support Team Lead based in Cape Town. The IT Support Team Lead will oversee the daily operations of the IT support team, ensuring timely and effective technical support for clients. Responsibilities include managing and prioritizing support tickets, troubleshooting and resolving hardware and software issues, and maintaining strong customer service standards. The role also involves implementing IT service management practices and ensuring high levels of user satisfaction.

Qualifications

Technical Support, Troubleshooting, and Information Technology skills Customer Service and IT Service Management experience Strong leadership and team management abilities Excellent communication and interpersonal skills Ability to manage multiple tasks and prioritize effectively Bachelor's degree in Information Technology or related field Relevant certifications such as ITIL or CompTIA are a plus
Job Type: Full-time

Ability to commute/relocate:

Milnerton, Western Cape 7441: Reliably commute or planning to relocate before starting work (Required)
Education:

Certificate (Required)
Experience:

IT: 3 years (Required)
License/Certification:

Driver's License (Required)
Work Location: In person

Application Deadline: 2025/07/31