Job Description

Organizational



Network support.



Electronic Point of Sales Device (EPOS) Support.



FRS application support (Inhouse application Support).



Desktop and user support.



Peripheral hardware and Printers.



IT Infrastructure Support.



Functional



Availability and capacity of IT equipment and systems.



Availability and capacity of networks.



Availability and capacity of user workstations and laptops.



Availability and capacity of infrastructure.



Availability and capacity of All EPOS equipment.



Availability and capacity of IT equipment and systems in warehouses.



Managing warehouse issues/concerns and liaising with operations team.



Testing the EPOS (TourPos) Application (UAT/QA/LIVE).



Setting and updating the live EPOS (TourPos) devices.



Setting and updating crew training devices.



Working closely with PayBay (Our Payment Company).



Troubleshooting/Investigation systems and EPOS (TourPos) Issues.



Carrying out repair work on EPOS (TourPos) devices.



IT Operations



Maintain relationship with our payment provider PayBay for software releases.



Maintain relationship with our payment provider PayBay for repairs and maintain



Procedures.



Maintain internal relationships with warehouse and operations teams especially during software releases.



Ownership and accountability of EPOS (TourPOS) reliability, and to put processes in place as necessary to maintain this.



Proactive checking and servicing of EPOS (TourPOS) devices using an agreed and maintained checklist.



Manage daily availability of the on-board EPOS system and peripherals including training equipment.



Provide technical and user support on EPOS, in-house application support and user workstations.



Perform daily checks of systems as instructed by manager.



Manage assigned support tickets by updating and closing tickets as required.



Ensure maintenance program for the EPOS systems, applications and constituent components are adhered to.



Ensure replacement of components before life end or if damaged or otherwise rendered inoperable.



Assist with training of operations staff processing EPOS and application support.



Assist with testing of all software and hardware systems before deployment in a live



Environment.



Assist with user acceptance testing (UAT) of a in house application and EPOS prior to roll outs of new software versions.



Provide regular reports as instructed by manager.



Undertake any other related duties as required by the line manager.

REQUIRED ABILITIES - SKILLS:

Network



Ensure that the network is of sufficient capacity by regular monitoring of utilisation.



Ensure that network devices are configured and maintained properly.



Ensure that network devices are of sufficient capacity.



Desktops, laptops and printers



Ensure that user devices at all assigned sites function properly and are of sufficient capacity.



Plan and manage installation and implementation of workstations and laptops.



Ensure that operating systems and software on workstations are updated regularly.



Ensure that printers are maintained serviced regularly.



Ensure that barcode scanners are maintained and in working condition.



Ensure that user devices at all assigned sites function properly and are of sufficient capacity.



System Security and Data Protection



Ensure that access to systems and data is secured.



Maintain user logins and security groups.



Ensure that anti-virus software is deployed and updated on all servers and workstations.



Assist with regularly testing a disaster recovery and business continuation plan.



Maintain and enforce security policies on all servers and workstations.



Ensure that all company data is backed up and recoverable.



Out of Hours Support



Ability to accept and respond to business-critical calls outside of normal working hours, with responsibility shared between all members of the IT team on a rotation basis.

REQUIRED ABILITIES - PERSONAL ATTRIBUTES:

Personal Attributes



Analytical & methodical - logical thinker.



Able to work with attention to detail.



Problem solver & innovative in a structured manner.



Objectiveness and factual reasoning.



Strong administrator and organizational abilities.



Emotionally mature, able to react to the unexpected.



Well-developed inter-personal skills and customer-oriented approach.



Ethical and honest.



Ability to cope with and handle variable workload which can be heavy at times.

Requirements:

Matric/Grade 12 or A-Levels



Relevant IT certification or diploma (advantageous)



ITIL Certification (advantageous)



Microsoft certification (MS 365, MCSE, MCSA, Cybersecurity, Azure fundamentals) or A+, N+ qualification



Knowledge of Microsoft desktop products including Office, Office 365, particularly Outlook, - SharePoint, OneDrive and Teams



Strong Microsoft Windows operating systems experience (Windows 10 and 11)



Knowledge of troubleshooting hardware and software issues



Experience working with and setting up laptops, desktops and printers Understanding of IT security principles and troubleshooting methodologies.



Must be able to travel international and regional

Additional Requirements:

Ability and Willingness to travel with Endorsement free travel documents.



Tax clearance.



5 Year reference check for Access to our warehouses.



Good interpersonal skills and Fluent in the English language.



Very good communication skills, verbal and writing.



Self-starter with initiative and enthusiasm to reach a common goal.



Between 3 - 5 Years