Incident Management Graduate
Cape Town, Western Cape, South Africa
Job Description
About our client:
Our client, a global leader delivering innovative solutions, seeks a dynamic and motivated team member to join their high-performing team. The successful candidate will work in a hybrid or office environment, collaborating with a diverse global team to drive results, foster innovation, and contribute to a culture of inclusion and opportunity. Join our client on a 12-month graduate program designed to kickstart your career.
What you will be doing:
- Play a key role in Incident Management support, where you'll conduct status assessments, engage relevant teams, provide whiteboard updates, facilitate clear communications, and contribute to overall incident management during critical situations.
- Act as the initial point of contact and facilitator for system-generated events, ensuring timely responses and resolutions across multiple systems and environments within the environment.
- Embrace a dynamic work schedule that includes a variety of shifts, including weekends and holidays, to provide comprehensive support and coverage.
- A BCom, BA in Linguistics and Communication, Business Systems, or an IT-related qualification.
- Call center experience preferred.
- Excellent verbal and written communication.
- Business-level English proficiency.
- Hybrid with 3 days in their Cape Town
- J107014
Skills Required
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Job Detail
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Job IdJD1504239
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned