Job Description

A well established Casket Manufacturing Company situated in Phoenix ,Industrial Park seeks to employ the services of an Inbound Sales Representative:

Duties & Responsibilities ;

Achieving sales targets set on a weekly, monthly and yearly basis. Identifying a client needs and requirements. Ongoing communication with clients via calls, messages, and emails. Generating sales leads productively. Following up on sales leads and closing sales with clients. Providing information to clients about products and services. Building a healthy lasting relationship with the clients. Maintaining, controlling and updating client records and accounts with all the required details. Managing incoming calls and messages. Handling client's complaints calmly and professionally. Resolving clients complaints and queries and escalating unresolved matters to management. Recording details of calls and interaction made with clients for record and reference purposes Following up with the clients on a regular basis. Collecting feedback from the clients trying to improve on service delivery. Providing excellent client service and satisfaction. Informing the client on current deals, promotions and offers. Complying and adhering to company rules, policy and procedures. Maintaining good telephone etiquette at all times. Ensure client database is updated with most recent current information. Gather adequate information about the client which will assist in closing sales and identifying the client needs and requirements. Enter relevant information regarding the sale and client query on the system to allow for proactive follow up. Follow up on log incidents with Area Managers. Raise outstanding incidents that remain unattended or unresolved for a lengthy period with management. Capture client orders on the system and ensure necessary arrangements are made for delivery of goods/ material. Ensure invoices and updated billing is sent to the client. Follow up and check on outstanding accounts and payments. Seek authorisation from management prior to confirming and releasing goods to clients with large outstanding balancing on accounts. Follow up and check on stock availability prior to confirming client orders. Performing various administrative duties and clerical tasks such as faxing, emailing and making phone calls. Answering phone calls in a pleasant and friendly manner.

Key Performance Indicator's

:

Weekly sales volumes Product mix Number of active customers Existing business sales target Weekly sales targets Monthly sales targets Trip co-ordination - You are to ensure that your trips are planned and communicated effectively. Number of returns - You are to ensure that the number of returns are kept to a minimum After sales service - You are to follow up promptly on your deliveries Age Analysis (Percentage of overdue accounts)
30 days

60 days

Database management - Data is to be updated real time (Call Deposition, Changes etc.) Data accuracy and integrity Data confidentiality Attendance & Time Keeping
Should you not hear from us 14 days after application , kindly consider your application unsuccessful.

Job Type: Full-time

Pay: R5000,00 - R5500,00 per month

Work Location: In person