Job Description

Job Summary
p
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Inbound Destination Management Company
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based in
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Cape Town
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, offering
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unique & customised tours
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for
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individual & group travellers
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wanting to explore beautiful
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Africa
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is looking for a
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Reservations Manager.
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You will specialize in crafting
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personalized travel experiences
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with extensive expertise in
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luxury travel planning
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and crafting
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seamless, tailored itineraries
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that combine the best accommodations, experiences and local insights.
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You will have experience in
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building strong relationships
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with clients, providing
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expert advice
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and ensuring that their
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travel dreams
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become reality. Whether it's arranging a
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bespoke safari
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experience
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or organizing an
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exciting adventure
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, you will be
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passionate
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about creating
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meaningful
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and
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memorable experiences
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.
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You will
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lead
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a talented team of Destination Specialists, overseeing the
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seamless coordination
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of all
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reservations
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and ensuring that clients receive the
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highest level of service
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.
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You will also be able to stay ahead of
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industry trends
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and constantly explore
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new destinations
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and
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experiences
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to offer to clients.
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You will
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manage
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and
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oversees
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the entire reservation process for
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incoming travel inquiries
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, ensuring
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efficient
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and
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accurate
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booking management, creating
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travel packages
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, negotiating with
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suppliers
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, managing
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pricing
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and
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availability
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and coordinating all aspects of a visitor's journey.
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This is a
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remote position
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with 1 day a week in office.
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Duties:
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/p
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Managing all aspects of the reservation process, including responding to inquiries, preparing quotes, and confirming bookings.
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Developing and customizing travel packages for inbound tourists, including accommodation, transportation, and activities.
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Building relationships with local suppliers, negotiating contracts, and managing pricing and availability.
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Ensuring smooth coordination of all travel arrangements, from initial inquiry to the completion of the trip.
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Providing excellent customer service, addressing inquiries, and resolving any issues or complaints.
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Implementing quality assurance measures to ensure accuracy and efficiency throughout the reservation process.
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Achieving sales targets and contributing to revenue generation.
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Utilizing reservation systems and other relevant technologies.
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Supervising and training a team of reservation staff.
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Requirements:
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/p
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Grade 12
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A formal Travel & Tourism qualification
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At least 4 - 5 years management or supervisory experience in inbound tour operating
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Cape Town Based
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Strong communication and interpersonal skills.
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Customer-centric approach with a passion for delivering exceptional service.
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Proficiency in reservation systems and other relevant technologies.
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Experience in the travel industry, in inbound tourism.
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Proven ability to manage bookings from quote to completion.
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Strong organizational and problem-solving skills.
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Ability to work under pressure and meet deadlines.
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In-depth geographical, logistical and product knowledge of South, Southern and East Africa
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