Job Description

Job Title: Inbound Customer Service Representative
Location: Cape Town CBD
Employment Type: Contract
Experience Required: 0-3 years
Salary: R5000 - R8000 + Benefits
Overview
Believe Resourcing is hiring on behalf of our client, a leading company in the insurance industry, for the role of Customer Service Representative (Inbound Voice). This role is perfect for individuals who thrive in a customer-focused environment, enjoy problem-solving, and want to build their career in a structured and supportive setting. You will be the first point of contact for policyholders, assisting them with billing transactions and technical support.
Key Responsibilities
Handle inbound calls from policyholders in a fast-paced contact center.
Process billing transactions including payments and account adjustments.
Accurately verify and interpret billing information.
Respond to simple and complex inquiries regarding billing and policies.
Provide technical support on internal client systems.
Follow up with policyholders on outstanding items to ensure resolution.
Deliver high-quality service in line with KPIs and service standards.
Collaborate with team members and contribute to a positive working environment.
Perform additional administrative or support tasks as required.
Candidate Requirements
1 year of experience in a customer service or call center environment preferred.
Some post-matric education is advantageous.
Excellent communication skills and telephone etiquette.
Strong active listening and problem-solving abilities.
A calm, patient, and service-oriented mindset.
Ability to manage time and stay organized in a high-volume setting.
Competent with MS Office tools (Word, Excel, Outlook).
Willing and able to commit to full training and adhere to shift schedules.
Why Join This Team
Work with a respected brand in the insurance sector.
Structured training and onboarding provided.
Opportunities for career growth within the customer service stream.
Supportive and collaborative team culture.
Stable full-time role with consistent working hours.