Inbound Call Centre Agent (travel Service Associate)
Umhlanga Rocks, ZN, ZA, South Africa
Job Description
Role Description
The Inbound Call Centre Agent (Travel Service Associate) role is a full-time, on-site position based in Umhlanga. The primary responsibility is to assist customers with travel-related inquiries, bookings, and solutions via inbound calls. Daily tasks include managing customer queries, providing detailed and accurate travel information, addressing complaints, and ensuring a positive customer experience. Agents will be expected to uphold excellent customer service standards and work in a dynamic, fast-paced environment.
Key Requirements & Responsibilities
Minimum of 12 months experience in High-End Retail, Cabin Crew, Hospitality and/or Contact Centre Experience Customer Service experience in the Travel OR Hospitality industry will be advantageous Matric or Grade 11 Excellent communication skills (both written and verbal) Computer Literacy Clear criminal and credit record Ability to work night shift (USA Hours)
What's In it For You
Guaranteed basic salary + night shift allowance Amazing incentives Awesome growth potential Access to on-site clinic & salon Access to on-site counselling Funeral benefit (100% company contribution)
Job Type: Full-time
Pay: From R7000,00 per month
Work Location: In person
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Job Detail
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Job IdJD1617643
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUmhlanga Rocks, ZN, ZA, South Africa
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EducationNot mentioned