Job Description

Our client is currently recruiting for an Import / Export Administrator to be responsible for coordinating and managing all aspects of export orders from quotation through to final delivery and documentation closure. This includes preparing accurate export documentation, coordinating freight across sea, air, and courier channels, generating proforma invoices, and maintaining clear communication with customers and logistics partners. * Key Responsibilities Include:

• Coordinate and manage export orders from proforma stage through to final delivery and documentation closure
• Prepare and process all export documentation, including Commercial Invoices, Packing Lists, Clearing Instructions, and related export paperwork
• Generate Proforma Invoices, Internal Bills (IBs), and customer documentation using Pastel Evolution or similar ERP systems
• Liaise with freight forwarders and courier companies (sea, air, and road) to arrange shipments and track deliveries
• Monitor shipment progress and provide regular status updates to customers and internal stakeholders
• Ensure compliance with export regulations and cross-border trade requirements, including SAD500 familiarity
• Maintain accurate customer records, pricing, and credit applications within the ERP system
• Follow up on proformas, payments, and outstanding documentation with customers
• Resolve export, logistics, or documentation issues proactively to avoid delays
• Maintain detailed tracking sheets for export orders, freight costs, and delivery timelines
• Communicate effectively with customers across multiple channels (email, phone, WhatsApp, Teams)
• Collaborate closely with Purchasing, Warehouse, and Sales teams to ensure accurate order fulfilment
• Support internal sales and technical teams with export-related administration and coordination
• Ensure high levels of accuracy, attention to detail, and compliance in all export processes
• Take full ownership of assigned export orders from initiation to completion

Skills Required