Job Description

Job Summary
Key Responsibilities

• Customize system functionality via IDIT Setup Wizards (Product Designer, Security Manager, Workflow Builder, Document Manager, Rule Editor).
• Configure products, covers, underwriting, clauses, product parameters.
• Manage roles, privileges, org hierarchy.
• Build workflows (actions, events, queues, escalations, correspondences).
• Design and manage document templates, tags, and communication types (files, SMS, email).
• Configure payment plans, GL mapping, dunning steps.
• Maintain loss events, litigation setup, damage codes, reserves, agendas.
• Manage reference tables (values, uploads).
• Adjust system parameters and define/update business rules.
• Work with BAs using setup workbooks; maintain and update them.
• Create agreements (e.g., commission, collective).
• Perform unit testing before handover.
• Use Promotion Manager for managing SQL-based promotions.
• Support Dev-SIT release process (CI pipeline) and resolve setup defects.

Required Qualifications

• Bachelors in IT, Computer Science, or Insurance-related field.

Required Experience

• 3-6 years in insurance tech implementation/systems integration.
• Experience with platforms (Guidewire, Duck Creek, Tial, Sapiens), REST/SOAP APIs, SQL, XML/JSON.

Required Knowledge & Skills

• Solid understanding of short-term insurance products.
• Familiarity with FSCA, POPIA, compliance frameworks.
• Strong analytical, mathematical, and techno-functional skills.
• Knowledge of IT landscape, OO, multi-tier apps, DB design, SQL.
• Ability to align customer requirements with system functionality.
• Strong communication, stakeholder management, and teamwork skills.
• Fast learner, self-starter, adaptable.

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