Job Description

Join a leading financial services firm known for customer-centric innovation and service excellence. Leverage your short-term insurance expertise to secure this hybrid role implementing end-to-end policy administration systems for brokers, MGAs, and insurers.
(For brevity, a key summary of the job specification is provided below. Full details are available after shortlisting.)
Purpose of the Role
Implement client systems, translate business needs, configure existing processes, and build short-term insurance products.
Responsibilities

• Resolve complex queries using SOPs and escalate when required.
• Deliver high-quality customer service; investigate and close out issues.
• Support client management through standard account activities.
• Review product suites to ensure regulatory and compliance alignment.
• Adhere to organisational policies and industry codes in all work.
• Coordinate project meetings and prepare concise reports/presentations.
• Elicit requirements, analyse processes/data, and propose/configure solutions.
• Maintain and grow technical/process skills through ongoing learning.

Skills & Attributes

• Strong verbal and written communication in English and Afrikaans
• Strong computer literacy and technical aptitude
• An accountable, results-driven professional who make sound, timely decisions, communicate clearly, and optimise processes while quickly adopting new technologies.
• The ability to navigate ambiguity and complexity, planning and aligning work effectively, building inclusive relationships, collaborating across teams, and demonstrating resilience under pressure.

Requirements

• Minimum Matric with a related tertiary qualification.
• 3 - 5 years short-term insurance underwriting experience (Essential)
• Data analysis experience (Advantageous)
• Administration role on any short-term insurance platform (Advantageous)
• Own transport and valid driver's license

Salary
The salary is market-related and competitive, and will reflect your qualifications, skills, and experience. (Candidates with more than five years' short-term insurance experience are likely too senior for this role and may fall outside the salary range.)
Please apply online in the link provided. Unfortunately, we do not consider CVs on Whatsapp or email.

Skills Required