Job Description

Imagineer: Technology & Innovation Specialist

Location: Babylonstoren, Western Cape, South Africa (with international travel to the Germany, Japan, UK, Italy, and Greece)


Department: Engineering and IT


Reports To: Head of Innovation / Group IT Manager

Position Summary

Babylonstoren is seeking an Imagineer Technology & Innovation Specialist to join our forward-thinking Engineering and IT team. This role is central to supporting the business's global digital infrastructure and immersive guest experiences. You'll maintain and develop state-of-the-art AV systems, including VR technologies used in exhibits such as our Roman Villa, Beezantium, Story of Gardening museum, The Story Emily and our Cornwall site. You will work across departments and international sister sites to deliver reliable, innovative digital solutions that reflect Babylonstoren's commitment to excellence and creativity.


Here is a few of the venues where you will be expected to provide technical support and system maintenance:


Story of Wine Beezantium (The Newt) Story of Emily Story of Gardening

Key Responsibilities

Maintain and troubleshoot digital and AV equipment, including projectors, speakers, VR headsets, digital displays, and audio guides. Respond to technical issues or work orders raised by various departments and resolve them efficiently. Provide first-line and advanced support across local and international locations (South Africa, UK, Italy, and Greece). Conduct routine checks and preventative maintenance on all digital and AV equipment, especially in guest-facing areas. Assist in planning and executing the deployment of new technologies, immersive systems, and interactive exhibits. Support the design and integration of VR/AR experiences, projection mapping, and other experiential technologies. Liaise with suppliers and vendors to procure or replace outdated or malfunctioning equipment. Provide regular basic training to staff on the proper use of AV and VR systems. Maintain clear records, inventories, and documentation of systems, procedures, and support logs. Work closely with the Innovation and Engineering team to research, evaluate, and implement new advanced digital solutions. Participate in prototyping and testing technologies that push the boundaries of visitor engagement and immersive storytelling. Contribute to the development of scalable solutions to be implemented across our global network.

Skills and Qualifications

Education & Technical Expertise:

A Degree in Information Technology, Audio-Visual Technology, Electronic Engineering, Electromechanical Engineering, Digital Media, or a related field Coding experience, especially in Virtual Reality environments Professional certifications (e.g., AVIXA CTS, CompTIA A+, Microsoft Certified, Crestron, Barco) are advantageous 3-5 years' experience with AV/VR systems, multimedia infrastructure, or digital exhibit support

Technical Skills:

Familiarity with a wide range of digital hardware: projectors, touchscreens, sound systems, VR headsets Comfortable with digital architecture, networked AV systems, and interactive display technologies Able to diagnose, test, and maintain complex hardware/software setups

Soft Skills:

Strong problem-solving ability and attention to detail Excellent verbal and written communication in Afrikaans and English Self-motivated, reliable, and capable of working independently or within a small team Able to handle multiple projects and support across different time zones Willingness to travel internationally to support projects and equipment An understanding of guest experience with a focus on excellence

Personal Attributes

A proactive and curious mindset with a desire to explore emerging technologies Credibility and integrity in both guest-facing and technical environments Excellent interpersonal and presentation skills Ability to operate with diplomacy and discretion when supporting multiple departments and sites Passion for delivering immersive digital experiences that educate and inspire

Working Conditions

Full-time, permanent role Primary location: Babylonstoren (South Africa), with international travel to UK, Italy, and Greece Flexibility required for some evening/weekend work during events, system updates or system emergencies Access to advanced tools and professional development in innovation, VR, and AV * Competitive salary and benefits package