Ier Call Centre Agent

Johannesburg, Gauteng, South Africa

Job Description

  • Key Tasks
Manage Emergency Calls
  • Manage the Integrated Emergency Response (IER) application
  • Operate a multi-line telephone console and alert system
  • Obtain pertinent information necessary to the dispatch process
  • Use the network to exchange information with other law enforcement and/or emergency response units
Find Solutions to Uncommon Problems
  • Perform emergency medical dispatch and crisis intervention services
  • Determine the level of priority of calls and enter information into computer-aided dispatch system
Perform Administrative Duties
  • Maintain accurate records on each request for assistance
  • Any other relevant instructions pertaining to the department and issued by the Manager
Essential Qualifications
  • Matric
  • BAA/First Aid Level 3
Essential Experience
  • Minimum of 2 years experience in an Emergency contact centre
  • Customer care experience
  • Experience working shifts.
PLEASE NOTE: If you have not heard from uss within 2 weeks of applying, please consider your application unsuccessful.

Skills Required

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Job Detail

  • Job Id
    JD1655132
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, Gauteng, South Africa
  • Education
    Not mentioned