Ier Call Centre Agent
East Rand, Gauteng, South Africa
Job Description
Key Performance Areas
- Manage Emergency Calls
- Find solutions to uncommon problems
- Perform administrative duties
Manage Emergency Calls
- Manage the Integrated Emergency Response (IER) application
- Operate a multi-line telephone console and alert system
- Obtain pertinent information necessary to the dispatch process
- Use the network to exchange information with other law enforcement and/or emergency response units
- Perform emergency medical dispatch and crisis intervention services
- Determine the level of priority of calls and enter information into computer-aided dispatch system
- Maintain accurate records on each request for assistance
- Any other relevant instructions pertaining to the department and issued by the Manager
- Must have valid drivers license and own vehicle
- Required to travel
- Attend events as and when required
- 24 hours according to a shift roster
- Matric
- BAA / First Aid level 3
- National Certificate in Emergency Care
- 2 years experience in an Emergency contact centre
- Customer care experience
- Experience with working shifts
- Excellent Computer skills
- Understand basic dispatch codes, as well as standard abbreviations
- Excellent communication skills
- Good organising skills
- Time management skills
- Problem solving skills
- Able to prioritise a large volume of calls
- Maintain patience and efficiency
- Active listener
- Ability to work under stressful situations
- Responsible
- Accountable
- Honest, hardworking and humble
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Job Detail
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Job IdJD1294651
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationEast Rand, Gauteng, South Africa
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EducationNot mentioned