Job Description

ICT Support

Join Our Team at IIE Rosebank College


The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide.


As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.


Join us on our journey of shaping futures!

Job Purpose:

Response to and resolution of incidents involving applications and related equipment used at the workplace. Assist users to enable them to make effective use of systems and equipment. Support may be provided both to users of the systems and to service delivery functions such as computer operations and service desk. Support takes the form of investigating, identification, root cause analysis and resolution of problems, providing info about the systems, and escalating problems not resolved within defined service level requirements.

Key Performance Area:

Desktop Support

Answers, evaluates, and prioritises logged requests for assistance from users requiring assistance with catalogue of services requests. Logs and tracks calls using incident and problem management database provided through the service desk Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support

Software and Hardware Installations and Support for Software and Hardware Installations

Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation. Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives. Sets up and support for boardrooms or for training use Conducts regular testing of the video conferencing and information technology equipment and fixes any problems with this equipment.

Information Technology Administrative Functions

Liaises with service providers on information technology equipment and repairs and maintenance thereof. Administers assets by updating the hardware and software asset register that includes asset disposal. Administers licensing in the software license bank. Maintains the information technology store room, server room and office by keeping it neat and tidy and free of any health and safety risks. Trains and orients staff on use of hardware and software.

Person Description

Education:

Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N +

Ideal

Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 / MCSE / MCTIP

Work Experience:

Completed Internship/ 6+ months on the job experience

Physical Job Requirements:

Driver's license