Job Description

Here at BKB, we want to do things differently. We must, because the world is changing, and we want to keep up. Our people, no matter their position, are the ones to do this, We are looking for forwarding thinkers who want to make a difference.


The successful candidate will be responsible for various IT duties, e.g., helpdesk administration, asset administration, installation, operation, and maintenance of computer systems and other technologies, such as communication systems. Configuring hardware and software, repairing equipment, and providing daily support for computer network users and any other general duties as required by the IT Operation Manager. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.



We offer a competitive Total Cost to Company salary, which includes medical aid, retirement benefits, and above-average leave.

We have to get serious for a bit. We need:

Grade 12 with a relevant diploma in the IT field 3 years relevant experience Proven work experience as a Desktop Engineer Work experience and support of SYSPRO Point-of-Sale systems (POS) Previous work experience in a Retail Environment Valid Code 08 Driver's license Be willing to travel Bilingual (Afrikaans/English)

Skills:

Strong administrative skills Interpersonal skills Excellent problem-solving skills Multitasking skills Customer-oriented Excellent communication skills

Competencies:

Solid knowledge in the administration and support of Microsoft Windows and Networks Cisco Meraki experience will be advantageous Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions

Key Performance Areas will include:

Customer Service Request Support (1st Tier)

Analyse and resolve end-user hardware and software computer problems. Maintain desktop management documentation. (Job Card) Maintain an average ticket update of a minimum of 5 to 7 updates per day over a period of 3 months. Maintain the ICT service level agreement priority structure. (75% success ratio) Project and maintain a professional image of BKB Information & Communication Technology during all client interactions - in line with BKB Core Values. Strive to add exceptional value to all customer relationships when directly interacting with internal as well as external customers.

2. Hardware & Printer Setup and Support

Responsible for installing, configuring, maintaining, supporting, and optimizing desktop/laptop hardware and software. Provide end-user training where required. Responsible for supporting and troubleshooting hardware such as desktops, laptops, printers, and copiers. Support and troubleshoot software such as Microsoft Office Suite. Maintain minimum agreed levels of interaction with the various BKB Divisions/ Subsidiaries and Clients. Identify cost-saving opportunities when dealing with key suppliers. Must be able to engage in problem-solving skills to help identify and solve potential issues in the field. Install and maintain CCTV Systems Follow ICT Policies and Procedures at all times.

3. Support the BKB ICT Team

Profile the BKB ICT team with various Divisions/Subsidiaries, external customers, and industry specialists. Maintain a high level of professionalism. Maintain and support a positive working environment in the BKB ICT Team. Provide innovative solutions to enhance working procedures/output, and the relevance of the BKB Information & Communication Technology Team.

Do you want to make a difference? Do you want to be the best that you can be? If yes, then we want to hear from you!