Job Description

Job description:
A call center based in Wynberg requires an on site HR officer to monitor the following,
1. Recruitment & Hiring

• Sourcing and attracting candidates for call center positions.
• Conducting interviews and assessments (communication skills, problem-solving, etc.).
• Onboarding new hires and ensuring they understand company policies and expectations.

2. Employee Engagement & Retention

• Implementing programs to boost motivation and reduce attrition.
• Conducting surveys and feedback sessions to improve work culture.
• Organizing team-building activities and employee recognition programs.

3. Performance Management

• Monitoring key performance indicators (KPIs) such as attendance, productivity, and quality scores.
• Providing coaching and performance improvement plans.
• Addressing underperformance and ensuring agents meet company standards.

4. Payroll & Benefits Administration

• Managing salaries, incentives, and overtime payments.
• Handling employee benefits like paid leaves, and bonuses.
• Ensuring compliance with labor laws and company policies.

5. Employee Relations & Conflict Resolution

• Addressing workplace grievances and disputes.
• Enforcing disciplinary policies while maintaining fairness.
• Acting as a mediator between employees and management.

6. Compliance & Legal Responsibilities

• Ensuring adherence to labor laws and industry regulations.
• Managing contracts, confidentiality agreements, and workplace policies.
• Conducting audits to prevent workplace issues like harassment or discrimination.

7. Workforce Planning & Scheduling

• Assisting in shift management to ensure adequate staffing.
• Forecasting hiring needs based on call volume and business growth.
• Implementing flexible work arrangements when needed.

Your responsibilities will not be limited to the above.
Job Type: Full-time
Work Location: In person
Minimum Requirements:
HR Diploma or Degree (Human Resource Management, Industrial Psychology, or related field).
Relevant HR Certifications will be an advantage (e.g. SABPP, CHRP, or equivalent).
Minimum 35 years proven experience in an HR Management or Senior HR Generalist role.
Strong knowledge of South African Labour Law, BCEA, LRA, Employment Equity Act, and related legislation.
Experience in recruitment, onboarding, training & development, performance management, payroll input, disciplinary procedures, and HR reporting.
Preferred Requirements (advantageous):
Sage HR and Payroll system knowledge preference will be given to candidates with Sage experience.
Experience developing and implementing HR policies, procedures, and compliance frameworks.
Competency in EE reporting, WSP/ATR submissions, and general statutory compliance.
Strong background in employee relations and handling grievance/disciplinary matters.
High-level administrative, documentation, and record-keeping skills.
Soft Skills & Competencies:
Excellent written and verbal communication.
Strong leadership and people management abilities.
High attention to detail and strong organisational skills.
Problem-solving mindset with the ability to work independently.
Professional, trustworthy, and able to maintain strict confidentiality.

Skills Required