Job Description

LOCATION
Gardens, Cape Town, South Africa
TYPE
Office Based
POSITION
Full Time
DATE POSTED
25/06/2025

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.



Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, KFC and Big Bus Tours.
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What We're Looking For

We're seeking an experienced Human Resource Business Partner to join our dynamic team.



As an HRBP, you'll be a strategic partner to the Operational leaders, driving business outcomes through effective HR solutions. Your expertise will help shape our organizational culture, talent development, and employee experience.


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What To Expect

You will drive the business performance through the appropriate implementation of HR initiatives. Areas of impact include reward, performance/productivity, absence management, retention, change management, engagement, and development.

Our typical shift pattern involves:

40 hours within the week, between 09:00 - 18:00 (SA time) Monday - Friday.

Please note.

This position is based at our Roeland office, Gardens, Cape Town.

Your role can include, but isn't limited to:

Partner with the leadership team to develop and implement HR strategies. Drive talent development, employee engagement, and retention initiatives. Provide coaching and guidance on HR-related matters. Analyse data to inform business decisions. Collaborate with the HR teams to design and deliver programs. HR onboarding. Ensure efficient and sustainable HR operational delivery in the business taking proactive steps to avoid unnecessary people orientated disruptions to the business. Implementation (and supporting the development) of staff engagement initiatives. HR in Lead- Learning needs assessment, design, and training of relevant interventions. Effective communication of information between the Account and all other relevant departments or stakeholders. Ensure all clients' and Company goals are achieved aligned with the respective KPIs. Manage support, guide, advise and audit all things relating to Absence Management & Attrition Management based on retention strategy. Able to work on Outlook, Excel and PowerPoint for HR presentations therefore attention to detail is vital. Understand and continuously reinforce group-wide initiatives. Support operations in their interpretation as required. Support management in the utilization and application of performance management tools. Support managers in ensuring a performance management culture is developed throughout the account where results are measured both in qualitative and quantitative terms and above average performance is rewarded appropriately. Work across accounts (where relevant) to help gain efficiencies and to meet the fluctuations in demands of the account, ensuring that savings are achieved for clients wherever possible. Supporting managers, as required, in relation to disciplinary, appeal and grievance processes in accordance with legislation. Support the business with employee and industrial relations needs (Incl. conflict resolution, conduct/misconduct, incapacity and grievances). Disciplinary Enquiry Notices (draft and issue) including processing of the DE outcome. ###

Our Ideal Candidate?

Minimum 3 years HR Experience in a BPO environment (essential). Strong understanding of HR principles, practices, and laws. Excellent communication and interpersonal skills. Strategic thinking and problem-solving abilities. Passionate about developing others and fostering a culture of continuous learning. Flexible and adaptable to evolving business needs and challenges. Strong IR background. Absence management experience. Intermediate Excel skills. ###

Benefits

Full training & support. Up to R1000 performance bonus. Medical Insurance

10 days paid Study Leave

Maternity benefit

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Well-being with Ky (onsite counselling). Free transportation home (door-to-door). Mid-month Travel Allowance. Free onsite Flu Vaccine. Monthly Recognition Awards. Annual Recognition Awards Party. Opportunities to progress your career with us (more than 90% of advancement & promotions comes from our internally developed talent pool). Access to our Learning & Development Talent SPA. Offering 15 days paid Annual Leave. Funeral benefit after 3 months. A diverse & inclusive working environment.

Available post-6-month probationary period.

Available after 1 year of service.
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Join #theAteam

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.



When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.



As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives.