Job Description

The purpose of HR Support Coordinator role is to provide HR systems and administrative support to an external business entity that has merged with OK Franchise, ensuring seamless integration and alignment of structures, processes, and data with existing systems, particularly in relation to position management and workforce timekeeping. The role will coordinate, execute and monitor all activities related to the organisational management of the structure (OM SAP), Workforce Management (WFM), and Learning & Development Administration and related services. The role ensures the application of sound OM administration and facilitates the system data attribute administrative process to maintain high quality structures, position management and alignment to payroll requirements. The HR Support Coordinator ensures that the WFM requirements are met to ensure accurate time and attendance is supported, maintained, and aligned with payroll. The role also takes accountability for Learning & Development (Training) related administration.
Job Advert Details
Job Category Human Resources
Job Objectives
Org Management (OM)

• Maintaining the methodology and processes for effective organisational structure and attribute management.
• Delivering according to the organizational management framework, processes, and templates.
• Facilitating the process and system administration of org units, new job and position creations and applying all required attributes.
• Conducting organisational management - structure and attribute reviews in accordance with policies and procedures including.

Work Force Management (WFM)

• Providing support ensure time and attendance is well managed and supported.
• Coordinating and resolving where possible the resolution of all WFM related queries.
• Updating branch / office department information on WFM.
• Setting up new branches on WFM (including dependencies on SAP).
• Initiating and completing the transfer of employees into new branches.
• Transferring employees between branches on WFM as required.

SAP HR

• Coordinate the creation of Jira tasks based on business requirements.
• Collaborate with cross-functional teams to ensure SAP configurations aligned with business requirements.
• Participate in User Acceptance Testing (UAT) for new system enhancements or integration updates initiated by the IT team.
• Review and validate system behavior against business requirements during UAT testing.
• Provide feedback to the IT and functional teams to ensure correct implementation and smooth user experience.
• Assist in drafting and executing UAT test cases to validate system changes before deployment.
• Participate in identifying issues during testing and contributing to solution discussions to ensure timely resolution.
• Work extensively on SAP HR for day-to-day operational and reporting tasks.

Learning & Development (Training) Administration

• Capturing all training documentation as required.
• Maintaining filing information for auditing purposes.
• Compiling basic reports for training attended, completed etc.
• Registering training needs with the HR Training Partner.
• Sending training schedules to stores and facilitating the completion and return and applicable.

Qualifications

• Diploma in Office/System Administration, Human Resources, or equivalent - (preferred).
• Grade 12, National Senior Certificate - (essential).

Experience

• 1-2 years in an HR administration or system support or equivalent role - (essential).
• Practical exposure to Org Management, WFM, Training administration or equivalent (highly beneficial).

Knowledge and Skills

• Microsoft Office literacy -- Office suite: Outlook, Excel, Word - (essential).
• Practical SAP system experience - (essential).

Skills Required