Job Description

We are looking for a dynamic HR Manager / Office Manager / Productivity Coach to play a dual role in leading our support staff and driving the success of our iAgents (independent estate agents). This is a unique opportunity to combine operational leadership with coaching and development, directly impacting the growth and performance of our people.
Key Responsibilities:
Office Management & HR

• Oversee and coordinate daily operations of the office and support staff (currently 23 employees and growing).
• Manage the full employee lifecycle: recruitment, onboarding, performance monitoring, employee wellness, and compliance with labour and regulatory requirements.
• Set and monitor KPIs for staff, ensuring high standards of performance and engagement.
• Maintain efficient office systems, processes, and communication flows.
• Handle incoming enquiries from estate agents, clients, and the public, ensuring professional and timely responses.
• Support the Principal in implementing company policies, initiatives, and general administration.

Productivity Coaching

• Design, coordinate, and deliver coaching and training programs tailored to our iAgents' needs.
• Analyse agent performance data to identify growth opportunities and implement productivity strategies.
• Develop and maintain a comprehensive library of training resources, including webinars and workshops.
• Support agents with business planning, time management, and sales techniques to maximize success.
• Foster a culture of accountability, motivation, and continuous learning among agents.

Requirements

• Proven experience as an HR Manager, Office Manager, or Operations Manager.
• Solid knowledge of HR processes, South African labour law, and employee relations.
• Experience in real estate or agent training will be highly advantageous.
• Strong organizational, administrative, and multitasking skills.
• Excellent communication and interpersonal abilities.
• Relevant qualifications in HR, office administration, or business management will be beneficial.

Benefits

• Opportunity to join an innovative, award-winning virtual real estate agency.
• A key leadership role, influencing both operational excellence and agent performance.
• Competitive remuneration package.

If you are passionate about people, performance, and creating a high-performance culture, we would love to hear from you.
Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.
For more information please contact:
Lientjie Kloppers

Skills Required