Job Description

We are seeking a skilled and detail-oriented

HP Laptop Technician

to join our team in

Randburg

. This role requires strong technical expertise in diagnosing, repairing, and maintaining HP laptops and related hardware. If you have a passion for problem-solving and enjoy delivering excellent customer service, we'd love to hear from you.

Key Responsibilities

Diagnosis and Repair:

Accurately identify and fix hardware failures and software problems using diagnostic tools and testing techniques.

Component Replacement:

Replace faulty components such as motherboards, RAM, hard drives, and power supplies in HP laptops.

Installation and Configuration:

Install, configure, and maintain HP laptop hardware and associated software, ensuring proper setup.

Routine Maintenance:

Perform regular maintenance on laptop hardware to ensure they function optimally and have a longer lifespan.

Upgrades:

Recommend and execute hardware upgrades to improve laptop performance or compatibility with newer systems.

User Support:

Provide technical assistance and support to users experiencing hardware or software issues, often requiring excellent customer service.

Documentation:

Maintain accurate records of all repairs, maintenance tasks, and troubleshooting processes.

Inventory Management:

Keep records of hardware inventory, including warranty information.

Testing:

Conduct diagnostic tests on hardware to verify functionality and ensure proper installation or repair.

Essential Skills and Qualifications

Technical Knowledge:

In-depth understanding of how laptops are built and how their parts work together.

Diagnostic Skills:

Proficient in using diagnostic tools and techniques to identify hardware and software issues.

Hardware and Software Proficiency:

Skilled in working with various operating systems, software, and hardware components common in HP laptops.

Problem-Solving:

Excellent analytical and problem-solving abilities to resolve complex technical issues.

Communication:

Strong interpersonal and communication skills to effectively interact with users and explain technical solutions.

Customer Service:

Patience and empathy to provide excellent support to users. *

Organizational Skills:

Strong organizational and time-management skills to handle multiple tasks efficiently.