Job Description

The Faircape Group operates 6 high end retirement/lifestyle villages in the Western Cape.We are seeking a Housekeeping Supervisor at our facility Tokai Estate in southern suburbs to carry out various cleaning duties and to ensure our facilities are in an orderly condition.Job duties include, but is not limited to the following:Quality Control:

• Ensure priority tasks are completed timeously such as cleaning rooms prior to admission of new residents.
• Perform room inspection according to the standard checklist along with the Unit or Nursing Services Manager.
• Inspect work performed to ensure that it meets specifications and established standards.
• Report complaints about service and equipment.
• Ensure corrective actions given by the manager are implemented.
• Ensure that records of Housekeeping tasks are up to date and readily available.
• Routinely check on the condition of work areas to ensure that the work schedule is meeting the needs of the facility and adjust accordingly.
• Inform maintenance manager of any painting, repair work, replacements of furnishings and equipment that may be required.
• Recommend changes that could improve service and increase operational efficiency.

Personnel and Human Resources:

• Conduct daily morning meetings with Housekeepers to discuss workflow, allocation and to address any arising matters.
• Engage with Housekeeping staff to resolve performance and personnel problems, and to discuss company policies.
• Redirect issues through appropriate channels.
• Instruct staff in work policies and procedures, and the use and maintenance of equipment.
• Assist manager with screening of potential job applicants.
• Assist manager in evaluating employee performance and recommend personnel actions, such as promotions, transfers, and dismissals

Administration:

• Plan and prepare employee work schedules for everyday operations as well as once off events.
• Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
• Be available to meet with the direct line manager on a fortnightly basis.
• Report any urgent matters to the line manager immediately.
• Coordinate activities with other on-site staff to ensure that services are provided in an efficient and timely manner.
• Complete weekly report on Housekeeping tasks and staff as directed by the manager.

Stock Control:

• Check and keep an inventory of Housekeeping equipment and supplies and report problems, damage or loss to the manager.
• Ensure order of new supplies and stock are placed timeously. Issue supplies and equipment to Housekeeping staff

Customer Service:

• Perform or assist with cleaning duties as necessary if there are staff shortages.
• Assist with stain removal and cleaning of resident personal furniture as needed.

Experience and Education:

• Grade 10-12
• 1-2 years in similar position (Working within a Healthcare centre)
• Housekeeping training courses advantageous

Skills and Knowledge:

• Strong understanding of cleaning appliances and their functionalities
• Familiarity with the proper use of cleaning agents and chemicals
• Excellent attention to detail and effective communication skills
• Strong interpersonal abilities
• Proficient in time management and organizational skills

Attributes:

• Leadership skills
• Strong critical thinking and problem-solving abilities
• Collaborative teamwork skills
• Keen attention to detail
• Strong sense of responsibility and accountability
• Initiative and creativity
• Conflict resolution expertise
• Adaptability and flexibility

Specific Requirements:

• Own reliable transportation
• Clear health record
• Clear criminal record
• Clear credit record
• Written reference letters are to be submitted with the online application

Working Hours:You will work from 07:00 - 17:00 Mondays to Friday with a 45 min lunch break, every alternative Saturday, with a day off during the week. Public holidays and Sundays as required.Basic salary on offer:

• The salary will be dependable on experience, qualifications, skills and attributes.

Application process:Your application will only be considered should you complete the following:1)The one way online interview - the link will automatically be sent once you submit your online application. The interview may be done at your own convenience and will be reviewed by the team.2)Written references are compulsory and applications submitted without these will not be considered.Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful.