Job Description

WHO ARE WE?

At Charles Hope, we provide premium serviced apartments designed for business and leisure travellers who value comfort, flexibility, and high-quality experiences. Our guests seek excellent dining options, whether for business meetings, special occasions, or everyday meals.

As part of our housekeeping team, you'll contribute to creating memorable stays by delivering exceptional service. Join us in shaping a hospitality experience that goes beyond accommodation--where great stays meet great dining.

As our Housekeeping Supervisor, you'll set the standard for comfort and hospitality.

WHAT WILL YOU BE DOING?

Ensure all apartments are guest-ready and meet the highest satisfaction standards. Develop, implement, and maintain cleaning schedules, checklists, and SOPs. Supervise daily housekeeping operations across 42 apartments. Manage and coordinate with our outsourcing cleaning company to maintain consistent high cleaning standards. Conduct regular inspections to ensure compliance with safety, hygiene, and quality protocols. Address guest concerns promptly to maintain high satisfaction scores. Oversee inventory of cleaning supplies and linen, ensuring minimal loss and accurate tracking. Coordinate with the maintenance department on repairs and upkeep of apartments and common areas. Implement and monitor infection control protocols. Ensure compliance with health, hygiene, and food safety regulations. Maintain accurate records for audits and regulatory inspections. Foster a culture of professionalism and accountability within the department. Use our housekeeping management system and app to allocate work efficiently or monitor tasks performed by the team. Utilize IT skills to analyze data, track stock, and identify trends or discrepancies.
WHAT ARE WE LOOKING FOR?

3 Years Housekeeping Supervisor exp. Relevant hotel, boutique hotel, Aparthotel experience Diploma / Certificate in Hospitality (advantageous) Strong MS Office skills Experience working on a housekeeping CRM system Individual to be able to work weekends Great leaderships / analytical skills
WHAT'S ON OFFER:

Competitive Salary. Medical Aid Contribution Full time hours
We're a young and fast-growing company, Charles Hope, offering plenty of career development for hard-working and talented individuals.

Apply here if you think you have what it takes and join us on this exciting journey!

By applying for this position and submitting your CV and personal information, you consent to Charles Hope processing your personal data in accordance with the Protection of Personal Information Act (POPIA) for recruitment purposes only.

Your application will be reviewed by our HR team and relevant hiring managers. If you are unsuccessful, your details will be securely stored in our database for a period of 12 months for future opportunities unless you request immediate deletion by contacting us directly.

Job Type: Full-time

Pay: R12000,00 per month

Work Location: In person