Job Description

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS



Scope of Position:

The Housekeeping Coordinator will oversee and direct the Housekeeping Office in all aspects.

Responsibilities:

• Report for duty punctually, always wear the correct uniform & name tag.
• Answer the telephone as per the hotel standard and log messages.
• Run various status reports to do opening shift and prepare room assignments.
• Review logbooks for special requests and instructions.
• Ensure clear communication throughout the hotel.
• Track room status: Out of Order, Out of Service, Dirty Rooms, Pick Up Rooms, and Inspected Rooms
• Coordinate VIP rooms, make up rooms.
• Monitoring the issuing of keys.
• Log all lost & found items.
• Maintain filing systems.
• Keep close contact with Engineering with reference to main tenancy repair & out of order rooms and update on Opera Cloud.
• Inform security of any emergency brought to housekeepingxe2x80x99s attention.
• Prepare and monitor room status reports for possible discrepancies.
• Update room status whenever required.
• Distribute VIP assignments.
• Respond promptly & politely to any requests from the Royal Service Agent, or any staff member that is awaiting a response. Details to be noted in the logbook and follow up accordingly.
• Issuing keys according to the stores on floors.
• Always maintain a high standard of personal hygiene.
• Maintain close contact with the Front Office & Floor Supervisors with reference to arrivals & departures.
• Maintain good working relationships with your own colleagues, superiors & other departments.
• Know the fire & safety rules of the hotel.
• Execute any other tasks as required.
• Coordinate Housekeeping Projects
• Attends Housekeeping Meetings and daily HSK hand-over meetings.
• To ensure that all Outside Contractors worksheets or job cards are completed and filed.

Qualifications

Qualifications:

• Fluency in English (verbal & written) essential.
• High school qualification preferred.
• Minimum 2 yearsxe2x80x99 experience in a supervisory capacity in a hotel housekeeping environment
• Proven training skills
• Strong organizational, supervisory and communication skills
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest.
• Experience with Hotel Property Management System, Opera Cloud desirable
• Ability to handle multiple tasks simultaneously.
• Ability to prioritize responsibilities.
• Ability to resolve situations involving guest challenges.
• Excellent knowledge of Materials Control, Microsoft Word, Excel, Power point and Internet usage.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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