Job Description

We are searching for a

Housekeeping Administrator

who will be responsible for providing comprehensive administrative and clerical support to the Housekeeping department. This role involves managing daily operations, coordinating communication between various departments, maintaining accurate records, and ensuring the efficient flow of information to support the housekeeping team in delivering high standards of cleanliness and guest satisfaction.



The

Housekeeping Administrator

will report directly to the Housekeeping Manager.



The duties and responsibilities will be as per below, but not limited to:

Daily Operations & Coordination:

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Run and verify room status reports (e.g., sold rooms, vacant dirty, occupied clean).

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Prioritize room cleaning based on guest arrivals, departures, and special requests.

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Assign rooms and tasks to housekeeping staff (room attendants, supervisors, etc.).

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Coordinate efforts between Housekeeping, Front Office, Engineering/Maintenance, and Laundry departments.

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Document and resolve discrepancies in room status with the Front Desk.

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Monitor "Do Not Disturb" rooms and ensure timely cleaning when status changes.

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Prepare and distribute daily room assignments and other operational reports.

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Assist in preparing daily operation needs, such as amenity preparation for VIPs or special setups.



Administrative Support:

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Manage the Housekeeping office, ensuring it is organized and efficient.

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Prepare and maintain all Housekeeping correspondence, reports, memos, and procedures.

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Maintain accurate and up-to-date filing systems.

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Handle incoming and outgoing communications via phone, email, and internal systems.

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Process and manage purchase requests for supplies and equipment, monitoring inventory levels.

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Maintain accurate records of employee attendance, leave, and other HR-related information for the

department.

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Monitor and administer time

and attendance policy (Books update or monitoring clock system report)

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Assist in preparing performance reports, including room occupancy, cleanliness scores, and maintenance needs.

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Take minutes during departmental meetings.

Guest & Employee Relations:

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Act as a liaison between guests (when necessary) and the housekeeping department, addressing requests and

concerns promptly and professionally.

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Handle and record lost and found items according to established procedures.

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Foster positive working relationships with all levels of staff within the department and across other

departments.

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Provide administrative support for new employee onboarding within the department (e.g., showing them

accommodation, coordinating with line managers).



Inventory Management:

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Assist in monitoring and managing inventory levels of cleaning supplies, linens, and guest amenities.

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Place orders and coordinate deliveries to maintain adequate stock.



Hazendal is committed to transforming and redressing past inequalities. Our employment equity goals will be considered in our selection process.