Job Description

Position Overview

The Brooklyn House Manager plays a central role in creating a welcoming, well-managed, and professional living environment for students. Acting as the "face" of Brooklyn House, this individual ensures that the residence operates to the standards of a high-end hotel, blending hospitality, operations, and facilities management.

The ideal candidate will be well versed in hotel management, with the ability to translate those principles into the unique context of a premium student residence. This includes maintaining exceptional cleanliness, service quality, and efficiency, while ensuring students enjoy a supportive and world-class living experience.

Key Responsibiliti

es

Student Engagement & Support Serve as the first point of contact for all student inquiries, concerns, and requests. Provide guidance and information about residence facilities, rules, and services. Foster a supportive, approachable, and professional atmosphere in the residence. Operations & Inspections Conduct regular walkthroughs of the residence to monitor cleanliness, safety, and maintenance. Report and escalate maintenance issues to contractors/maintenance teams. Follow up on outstanding repairs and ensure timely resolution. Ensure communal spaces (lounges, kitchens, laundry areas, study rooms) are tidy, functional, and welcoming.
Cleanliness & Standards.
Oversee housekeeping standards and conduct spot checks to maintain hotel-level cleanliness. Coordinate with cleaning staff to ensure daily schedules are adhered to. Monitor and enforce compliance with hygiene and safety protocols. Administration & Reporting Maintain logs of student issues, maintenance requests, and inspections. Provide daily/weekly reports to management on residence operations. Assist with check-ins, check-outs, and room inspections at the start/end of leases.

Skills & Competencies

Strong background in hotel or hospitality management. Excellent interpersonal and communication skills. Professional, approachable, and service-oriented demeanour. Superior organizational and problem-solving abilities. Ability to manage multiple tasks under pressure. Eye for detail with a high standard for cleanliness, service, and presentation.

Qualifications

Proven experience in hotel management, front-of-house, or hospitality leadership roles. Previous experience in premium student housing is advantageous. Strong administrative and reporting skills. Familiarity with maintenance processes and building operations. Must be flexible to work occasional evenings/weekends when required.

Performance Indicators

High levels of student satisfaction and positive feedback. Timely resolution of maintenance and service issues. Consistent cleanliness and upkeep of residence spaces. Accurate reporting and proactive problem-solving. * Delivery of service standards comparable to a high-end hotel.