Job Description

Are you passionate about the hospitality industry and have a knack for sales? Do you thrive in a dynamic and customer-focused environment? If so, we invite you to become a valuable part of our Team at Orion Hotels & Resorts (South Africa) (Pty) Ltd.

We are seeking a highly motivated and results-driven Hotel Sales Executive to attract new clients and secure repeat business for our hotels located in the North-West Province. The ideal candidate will have a proven track record of successful sales experience within the hospitality industry. The Hotel Sales Executive will be responsible for promoting and selling our hotels' amenities, services, and accommodations to potential customers.

About Us:

At Orion Hotels & Resorts (South Africa) (Pty) Ltd we take pride in providing exceptional experiences to our guests. With our 4 current hotels, we are known for our generous amenities, impeccable service, and stunning surroundings. We are seeking a talented and motivated Hotel Sales Executive to help us continue our tradition of excellence.

Position Overview:

As a Hotel Sales Representative, you will be responsible for driving revenue and growing our client base by promoting our hotels' offerings and services. Your primary focus will be on identifying and cultivating relationships with corporate clients, event planners, and travel agencies and the like. You'll play a vital role in ensuring that our hotels remain the preferred destination for business and leisure travelers alike. Core Responsibilities:

• Develop and implement effective sales strategies to target potential clients and achieve sales goals

• Actively identify and seek out new business opportunities through prospecting using various channels, including cold calling, networking, and attending industry events.
• Build and maintain strong relationships with corporate clients, event planners, travel agencies, TMCs, STOs, PCOs and FITs.

• Build and maintain strong relationships with existing and potential clients, understanding their needs and providing exceptional customer service to ensure guest satisfaction

• Prepare and deliver and conduct compelling sales presentations and site visits to showcase hotel facilities and services, highlighting unique selling points and benefits to prospective clients.
• Negotiate contracts and agreements to secure bookings and group reservations.
• Collaborate with the hotel's management team to develop and implement sales strategies.
• Stay up-to-date on industry trends and competitors to identify new opportunities.
• Provide exceptional customer service and support to clients throughout their stay.

• Prepare and deliver persuasive sales proposals and contracts to secure business deals and negotiate pricing effectively.
• Monitor market trends and competitor activities, recommending actions to stay ahead of industry changes and maintain a competitive edge.
• Collaborate with the hotel's marketing team to develop promotional materials, advertising campaigns, and digital marketing strategies.
• Provide accurate and timely sales reports, forecasts, and market intelligence to the hotel management team.
• Maintain comprehensive knowledge of each hotel's products, services, rates, and packages, staying updated on any changes or enhancements.
• Attend trade shows, conferences, and industry meetings to network, build relationships, and generate leads for new business opportunities.
• Collaborate with other hotel departments, including the front office, reservations, and event management teams, to ensure a seamless and exemplary guest experience.

Minimum Requirements:

• Grade 12 or similar qualification.
• A tertiary qualification in hospitality management, business administration, or a related field is preferred.

• Valid driver's license and own reliable transport is essential.

• Proven experience in sales within the hospitality industry, preferably in hotel sales or related field.
• Ability to work independently and as part of a team.
• Excellent negotiation and presentation skills.
• Knowledge of local business networks and industries is a plus.
• A passion for providing outstanding customer service.

• Strong interpersonal and communication skills with the ability to build rapport, influence, and negotiate effectively.
• Ability to work independently and proactively, displaying strong time management and organizational skills.
• Exceptional customer service orientation and a passion for exceeding guest expectations.
• Results-driven attitude with a proven track record in achieving sales targets and driving revenue growth.
• Ability to adapt to changing market conditions and continuously improve sales strategies and techniques.
• Knowledge of hotel operations, pricing, revenue management, and industry trends.
• Proficient in using sales CRM software and Microsoft Office Suite (Word, Excel, PowerPoint)

• Must be willing and able to travel extensively and as required.

We offer a base salary together with competitive commission structure, along with opportunities for career growth and development in a dynamic and fast-paced environment.

Orion Group