Job Description

Because comfort delivered to your door should feel effortless.
At The President Hotel, we believe that exceptional hospitality extends beyond our restaurants and public spaces. Many of our most memorable guest experiences happen in the privacy of their rooms. Our Room Service team brings warmth, precision and a personal touch to every order. If you are an organised, service driven professional with a passion for coordinating seamless guest experiences, we want to meet you. The President Hotel is on an exciting journey toward luxury.
We are looking for a confident, efficient and guest focused Room Service Coordinator with strong communication skills, excellent organisational ability and the calm, polished service approach needed to manage in room dining requests. You will support both Front Office and Food and Beverage teams to ensure every order is delivered accurately, on time and with the high standards The President is known for.
What We Are Looking For
Valid South African ID or work permit
Matric Grade 12
Minimum 1 to 2 years experience in a hotel room service, front office, call centre or guest service role
Strong communication and telephone etiquette skills
Ability to handle multiple orders, requests and tasks simultaneously
Strong organisational and administrative ability
Familiarity with point of sale systems and ordering platforms advantageous
Excellent attention to detail and accuracy
Ability to work collaboratively with F and B, Kitchen and Front Office teams
Professional grooming and a calm, welcoming service demeanour
Willingness to work shifts, evenings, weekends and public holidays
What You Will Do
Handle all incoming room service calls in a warm, professional and timely manner
Record and process room service orders accurately on the POS system
Communicate clearly with the kitchen, bar and service teams to ensure smooth preparation and delivery
Coordinate delivery times and prioritise orders based on urgency and guest expectations
Follow up with guests post delivery to ensure satisfaction and resolve any concerns
Assist in preparing order trays, condiments and amenities when required
Maintain accurate logs of orders, preferences, special requests and service notes
Support Front Office with guest communication and relay messages to relevant departments
Ensure all administrative tasks, reports and checklists are completed each shift
Uphold hygiene, safety and service standards at all times
Work closely with supervisors to improve service flow and enhance the in room dining experience
On Offer
Competitive market related salary
Company contribution toward medical aid and pension fund
Staff meals on duty
Uniform provided
Training and development opportunities within a growing hotel
Discounts on dining, accommodation and selected hotel facilities
A supportive and passionate team culture
A chance to grow within one of Cape Towns most loved hotels
Why The President
Room service is a signature part of luxury hospitality, and as a Room Service Coordinator, you play a vital role in ensuring that comfort, care and convenience reach every room.
Located in Bantry Bay along the Atlantic Seaboard, The President offers 349 stylish rooms and apartments, world class dining, a palm lined infinity pool and an inspiring workplace. It is not just a place to work, it is a place to take pride in.
Applications
We carefully review all applications. If you do not hear from us within two weeks of the closing date, please know that while we cannot take everyone, we truly appreciate your interest in joining our team.
Recruitment is aligned with the companys Employment Equity Plan.

Skills Required