Job Description

We are Hiring a Hotel Receptionist

The Hotel Receptionist is the first point of contact for guests and visitors, providing a welcoming, professional, and efficient service at all times. This role involves handling guest check-ins and check-outs, managing reservations, responding to guest inquiries, and ensuring the overall satisfaction of guests during their stay. A strong focus on customer service, attention to detail, and the ability to handle multiple tasks efficiently are essential.

Key Responsibilities:

Greet all guests in a friendly, professional, and courteous manner. Handle check-in and check-out procedures efficiently, using the hotel's reservation system. Manage guest reservations, cancellations, and modifications both in person and via phone/email. Respond promptly to guest inquiries, concerns, and complaints, ensuring high levels of customer satisfaction. Provide accurate information about the hotel, its services, and local attractions. Process payments accurately (cash, credit/debit cards) and maintain financial records. Maintain the front desk area, ensuring it is clean, organized, and welcoming. Coordinate with housekeeping and other departments to ensure timely room readiness. Ensure all guest information is accurately recorded and treated confidentially. Handle administrative duties such as filing, photocopying, and data entry as required. Follow all hotel policies, procedures, and safety protocols. Support team members and contribute to a positive working environment.

Required Skills and Qualifications:

Previous experience in a customer service or front desk role (

preferably in hospitality)

. Strong verbal and written communication skills. Proficient in the use of hotel booking systems and Microsoft Office applications. Ability to handle multiple tasks and work under pressure. High level of professionalism and personal presentation. Flexibility to work shifts, including weekends and public holidays. * Multilingual skills (desirable but not essential).