Job Description

HOTEL/ PROJECTS OPERATIONS OFFICER - CAMPS BAYJob ID: 67558Date Posted: Posted 3 months agoLocation: Camps BayJob Title: HOTEL/ PROJECTS OPERATIONS OFFICER xe2x80x93 CAMPS BAY xe2x80x93 WESTERN CAPESUMMARYAs an Operations Officer, you will ensure an optimal working environment across all our properties and ensure that the necessary support is given to operations in terms of Facilities & Residential matters. The ideal candidate must have excellent time management skills, excellent administration skills and attention to detail for aesthetics and interior spaces are of high importance. Candidate must have a valid driverxe2x80x99s licence with own transport and be willing to travel to various destinations. Every project to be completed within a reasonable time-frame and to the required standards.MINIMUM REQUIREMENTSQUALIFICATION: Grade 12Qualification in Hospitality and Tourism Industry not essential, but preferred.EXPERIENCE: Minimum of 1-year experience in the same or similar positionLevel 2 minimum Microsoft Office (Word, Excel, PowerPoint and Outlook in particular)Basic OPERA System KnowledgeCOMMUNICATION: Verbal CommunicationComprehensionCOGNITION/THINKING: Analysis/ReasoningDecision-making & judgementPERSONAL EFFECTIVENESS: Self-ManagementStress ToleranceAttention to detailINTERACTION WITH OTHERS: Influencing otherTeamworkMANAGEMENT QUALITIES: Business AlignmentStrategic VisionUnique Competencies: Building Customer Loyalty; Customer Focus; Negotiations, Relationship buildingDUTIES AND RESPONSIBILITIESAdministrationOversee daily administrative and clerical activity in officeMaintains records of maintenance and other facilities functionsCoordinationReceives requests for building or equipment maintenanceAssign technicians or specialists to repair equipment as necessaryActs as liaison between different company departments to ensure that problems are appropriately resolvedCoordinates and manages schedules and calendar for facilities department.Ensure appropriate follow up with departments and staffProvide direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruptionOperationsMinimum of 2 duty manager shifts per month to ensure full understanding of operations.Assist in maintenance, front office and housekeeping departments as per operational requirements.Summarise guest feedback from Centricity, Trip Advisor and Flash feedback cards to plan, communicate and action residential/facilities work needed in the properties.Obtain quotes and meet with suppliers.Ensure only approved suppliers used.Update of supplier list.Continues research and development and visits to trade related shows and shops.Back up for Residential specialist/ Group Operation ManagerAssist in compiling Interior & Condition Survey, including executionFilling the gap between residential and facilities.Capture and submit project management.Assist with insurance matters.Placing of orders.Assess communicate and provide feedback on products and specifications.Update body corporate permanent filesAssist with winter planning & projectsRecognize operational residential challenges and assist with research and solutionsUpdating of master inventory costsAssist in creating residential modulesAssist in updating residential manualTraining and DevelopmentEnsure residential/ property induction manual is up to date and introduced to all new staffResidential modules are developed and part of the staff trainingFinancialAssist Residential Specialist/ Group Operations Manager with functional administrative duties.Ensure weekly reporting of residential targets and actual numbers reported.Submit project management to financial controller/manager on a weekly basis.Submit purchase orders and invoices to creditors twice a week.Ensure Residential targets are met.Assist in placing orders and filing.Management SupportAssist Facility Management & Residential Team with tactical planning for the teamxe2x80x99s goals and objectives.Provide facility specific assistance to the project / maintenance management team as needed or requested.Manage and maintain small facility management tasks as assigned.Devise new ways to improve efficiency of office work and facilities services.REVIEW CRITERIA:Effective usage of materialsAttendanceWillingness to work overtimeAppearanceProduct knowledge (rooms)Proper care of tools and equipmentGeneral knowledge to complete dutiesKnowledge of materials and equipmentCommunication to guestsCommunication to ManagementProject ManagementMonthly reportsStaff Management

JTJ Group