Job Description

We Are Hiring 3 x Hotel Porters




The Hotel Porter is primarily responsible for greeting and welcoming all guests to the hotel and relieving guests of their luggage on arrival. You will ensure that the highest standards of hospitality and welcome are always demonstrated and that all guest requests are dealt with promptly and courteously. Porters are responsible for the safe transfer of luggage to the guest room and, where needed, rooming guests. Porters are responsible for guest luggage beyond their departure if stored at the hotel. He or she must be fully conversant with all services and facilities offered by Hazendal Wine Estate and about the local vicinity, and be able to deal with general inquiries. You are to ensure the Hotel reception, Porte-cochere, and forecourt areas are always clean and tidy.





In addition, you are also responsible for collecting and distributing post, parcels, and hotel collateral. Execute Room Drops, Gifting, and Welcome letters. The Setup and breakdown of public areas. At the Hazendal, Porters assist other departments where and when required within their job scope.

The Porter will report directly to the Guest Relations Manager.

Read Daily sheets, collect arrival and departure lists, complete duty lists, and attend daily briefings. Prepare your arrivals list and control sheets for vehicles and luggage. Devote all your working time and efforts to the business of the hotel and carry out duties assigned to you by the Guest Relations Manager. Know the top 15 standards of Hazendal Wine Estate by heart and live the standard every day. Repeat the standard each morning and lead by example for all other employees on the estate. To be immaculately always groomed and dressed according to company policy. Check the daily arrival list for VIP's and guests with special needs. To be present at the Porte-Cochere or reception to be ready to assist guests, colleagues, and visitors when requested. To fulfill the duties of a doorman where necessary. Welcome the guests in the car park/Porte-cochere and at the reception in the Warm South African Manner yet with the style and elegance of a five-star hotel.

LUGGAGE

Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner. Assist with luggage from the vehicle onto the luggage trolley, welcome drinks and registration have happened, tag luggage with guest name, room number, and dates of stay-over. On arrival, take the guest's luggage to their room assigned by the Front Desk. Ensure the efficient delivery and collection of group luggage. Ensure that the guest has verified that all luggage has been accounted for. Assists guests with long-term luggage storage requests/left luggage requests. When luggage is sorted at reception, tag each item, and return the identification slips to the guest. Update and file the left luggage request form/long-term luggage request form. Update and file luggage errand cards. Update and file luggage movement register.

WELCOME

Offer a welcome drink to guests according to F&B Standards and the welcome drink standard operating procedure. Offer face towels according to standard operating procedure. When required, escort guests to their rooms according to the rooming procedure. Together with guests, inspects the guest and informs guests of room amenities, and knows how to operate equipment according to the rooming procedures.

OTHER DUTIES

Delivers messages, packages, and flowers to guest rooms and other offices. Provide items on loan to guests and collect the items back from guests before departure, for example, International electric plugs. Inform the Front Desk to charge items given on loan in case there are any applicable charges. Offer a shoe-shining service for the guests. Shoes are tagged and placed in a Shoe-Shine Bag. Guest's shoes are collected from the room and returned in a shoe clean bag. Respond to guests' requests and queries, providing a knowledgeable, efficient, and helpful information service. Assist the Guest Relation Manager or, in the future, the Concierge on duty with his/her duties during busy periods and breaks. Assist with answering the telephone and taking messages, transferring calls, or dealing with inquiries. Direct guests to the allowed smoking areas. Perform any other work as and when assigned by the management. Complete stock sheets for luggage storage room. Takes notes of all the information, updates, and instructions, and gives proper handover before signing off from the shift.

VALET SERVICE

Offer a Valet service to the guests by parking their vehicles safely. The key for the vehicle is to be returned to the guest or stored in the vehicle key cabinet. Each Vehicle key is to be tagged with the guest's name, room number, and parking bay number.

MINIMUM REQUIREMENTS

Valid driver's license and 5 years of driving experience are required. A third European language is preferable. Good verbal communication skills. Good interpersonal skills. Work co-cooperatively with others in the team. * Have a willingness to learn and a can-do attitude