Job Description

Job Summary
Job Title: Hotel Operations Manager
The Hotel Operations Manager is responsible for overseeing the daily operations of the hotel, ensuring smooth running of all departments and delivering exceptional guest experiences. Key duties include:
Job Duties:

• Managing and coordinating all hotel departments, including front desk, housekeeping, food and beverage, and maintenance.
• Developing and implementing operational policies and procedures to enhance efficiency and guest satisfaction.
• Overseeing staff scheduling, training, and performance evaluations.
• Managing budgets, financial plans, and controlling costs.
• Ensuring compliance with health, safety, and licencing regulations.
• Handling guest feedback and resolving any issues in a professional manner.

Required Qualifications:

• Proven experience in hotel management or a similar role.
• Excellent leadership and communication skills.
• Strong organisational and problem-solving abilities.
• Ability to work well under pressure and manage multiple tasks simultaneously.

Education, Experience, Knowledge and Skills:

• Degree or diploma in Hospitality Management or related field.
• Minimum of 5 years' experience in hotel operations.
• Sound knowledge of hotel management software and MS Office.
• Understanding of revenue management, sales, and marketing principles.

Preferred Qualifications:

• Certification in Hotel Administration or related field.
• Additional language skills, particularly in local dialects.
• Experience working in a remote or luxury hotel setting.

Working Conditions:

• This role requires the individual to live on-site in provided accommodation.
• Frequent interaction with guests, staff, and suppliers.
• May involve working irregular hours, including weekends and public holidays.

Emporium
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