Job Description

We are currently recruiting experienced Hotel Managers for luxury properties in Cape Town and the Winelands. If you are passionate about delivering exceptional guest experiences and have a strong operational and financial background in the 5-star hospitality space, wed love to hear from you.
Position: Hotel Manager
Locations: Cape Town & Winelands
Type: Full-time
Salary: Competitive (Based on experience)
What We're Looking For:

• Minimum of 35 years experience as a Hotel Manager or similar leadership role in a 5-star or luxury environment
• Proven ability to manage full hotel operations, front door to back door
• A guest-first mindset with an unwavering focus on service excellence
• Strong leadership, team development, and conflict-resolution skills
• High-level financial acumen with experience in budgeting, forecasting, and cost control
• Familiarity with hotel management systems (e.g., Opera, Protel, or similar)
• Willingness to work long hours, including weekends and public holidays

Key Responsibilities:

• Oversee all aspects of the hotels operations, ensuring smooth and efficient day-to-day running
• Lead and motivate department heads and their teams to uphold brand standards and drive service excellence
• Build and maintain strong guest relationships, ensuring high satisfaction and return rates
• Ensure compliance with health, safety, and operational policies and procedures
• Monitor and drive financial performance, including revenue targets and cost control
• Uphold brand reputation and handle guest feedback or complaints with professionalism
• Maintain consistent communication with ownership and stakeholders
• Drive quality assurance across all departments, including F&B, Housekeeping, Front Office, and Maintenance
• Implement strategies to improve efficiency, service delivery, and profitability
• Foster a culture of accountability, training, and continuous improvement within the team

Key Performance Indicators (KPIs): * Guest satisfaction score (NPS or similar)

• Employee engagement and retention rate
• Gross Operating Profit (GOP) margins
• Revenue per Available Room (RevPAR)
• Food & Beverage cost control and profitability
• Average response/resolution time for guest complaints
• Staff training and development hours completed