Job Description

Elevate Hospitality Excellence with Your Expertise as a Front Office Supervisor!
Are you an experienced Hotel Front Office Supervisor seeking a new and exciting opportunity? Look no further! We are searching for a dynamic professional to lead our front office team, bringing your wealth of experience to a fast-paced and thriving corporate hotel environment.
Join our team at voco, The Bank Rosebank, managed by Valor Hospitality Partners!


Key Responsibilities:
As a Hotel Front Office Supervisor, you will play a pivotal role in ensuring the seamless operation of our front desk. Your responsibilities will include:

• Exceptional Opera Skills: Demonstrate proficiency in Opera PMS to efficiently manage reservations, check-ins, and other front office functions.
• Front Office Systems and Procedures: Possess a deep understanding of front office systems and procedures to maintain a high level of efficiency and guest satisfaction.
• Supervision: Lead and inspire our reception staff, providing guidance and support to ensure exceptional guest experiences.
• Guest Relations: Skillfully address guest complaints with tact and professionalism, turning challenges into opportunities to exceed expectations.
• Rostering and Staff Management: Assist in staff rostering, ensuring optimal coverage and maintaining a harmonious work environment.
• Procedural Adherence: Ensure that correct front office procedures are consistently followed at the desk, maintaining the highest standards of service.

Qualifications:

• Proven Experience: A minimum of [3] years of experience as a Hotel Front Office Supervisor in a busy corporate hotel setting.
• Opera Proficiency: Exceptional skills in Opera PMS software.
• Systematic Understanding: Thorough knowledge and practical experience in front office systems and procedures.
• Leadership Skills: Ability to effectively supervise reception staff and lead by example.
• Problem-Solving: Proven ability to handle guest complaints with grace and resolve issues to the satisfaction of all parties involved.
• Rostering Experience: Previous experience in assisting with staff rostering.
• Matric and relevant hospitality qualifications.
• Ability to work shifts. Own transport to work and back.

Join Us:
If you are passionate about hospitality, possess the skills to lead a high-performing team, and thrive in a fast-paced corporate hotel environment, we invite you to apply. Take the next step in your career with a team that values excellence, innovation, and guest satisfaction.

Elevate Hospitality Excellence with Your Expertise as a Front Office Supervisor!
Are you an experienced Hotel Front Office Supervisor seeking a new and exciting opportunity? Look no further! We are searching for a dynamic professional to lead our front office team, bringing your wealth of experience to a fast-paced and thriving corporate hotel environment.
Join our team at voco, The Bank Rosebank, managed by Valor Hospitality Partners!
Key Responsibilities:
As a Hotel Front Office Supervisor, you will play a pivotal role in ensuring the seamless operation of our front desk. Your responsibilities will include:

• Exceptional Opera Skills: Demonstrate proficiency in Opera PMS to efficiently manage reservations, check-ins, and other front office functions.
• Front Office Systems and Procedures: Possess a deep understanding of front office systems and procedures to maintain a high level of efficiency and guest satisfaction.
• Supervision: Lead and inspire our reception staff, providing guidance and support to ensure exceptional guest experiences.
• Guest Relations: Skillfully address guest complaints with tact and professionalism, turning challenges into opportunities to exceed expectations.
• Rostering and Staff Management: Assist in staff rostering, ensuring optimal coverage and maintaining a harmonious work environment.
• Procedural Adherence: Ensure that correct front office procedures are consistently followed at the desk, maintaining the highest standards of service.

Qualifications:

• Proven Experience: A minimum of [3] years of experience as a Hotel Front Office Supervisor in a busy corporate hotel setting.
• Opera Proficiency: Exceptional skills in Opera PMS software.
• Systematic Understanding: Thorough knowledge and practical experience in front office systems and procedures.
• Leadership Skills: Ability to effectively supervise reception staff and lead by example.
• Problem-Solving: Proven ability to handle guest complaints with grace and resolve issues to the satisfaction of all parties involved.
• Rostering Experience: Previous experience in assisting with staff rostering.
• Matric and relevant hospitality qualifications.
• Ability to work shifts. Own transport to work and back.

Join Us:
If you are passionate about hospitality, possess the skills to lead a high-performing team, and thrive in a fast-paced corporate hotel environment, we invite you to apply. Take the next step in your career with a team that values excellence, innovation, and guest satisfaction.