Job Description

Company

PnP Mulbarton & PnP Lemon Tree

A leading retail group built on family values and exceptional customer service. We foster a welcoming, high-performance environment and continuously innovate our food offerings to serve our community's diverse needs.

Position

Hot Deli - Indian Cuisine Chef (In-Store)

Location:

Mulbarton / Lemon Tree

Reports to:

Store Manager / Deli Manager

Type:

Full-time (shifts, weekends & public holidays)

Role Purpose

Own the daily preparation, presentation, and service of

Indian cuisine

in the Hot Deli. Lead product quality, food safety, customer experience, and stock/cost control to achieve sales and margin targets.

Key Responsibilities

Production & Quality

Prepare, cook, and present authentic Indian dishes (curries, biryanis, rotis/naan, sides) to recipe, portion, and presentation standards. Maintain hot-hold/cold-chain temperatures, batch logs, and rotation (FIFO); label allergens. Set up attractive counters and point-of-sale displays; keep service area spotless.

Customer Experience

Serve customers promptly and courteously; manage queues, upsell combos/sides, handle substitutions. Resolve product concerns on the spot and escalate where needed.

Food Safety & Compliance

Enforce hygiene and sanitation at all times (HACCP/ISO principles): cleaning schedules, temperature checks, probe calibration, pest-control reporting. Comply with OHSA, company policies, and audit requirements.

Inventory & Cost Control

Forecast prep volumes by trade and events; manage ordering, receiving checks, and secure storage of high-value spices/ingredients. Conduct daily/weekly stock counts; record usage, yield, and waste; drive GP% and wastage within target. Process returns/RTVs and short-delivery claims in line with SOPs.

Teamwork & Promotion

Coordinate with Store/Deli Managers on promotions, seasonal menus, and sampling. Support training and tasking of deli assistants; ensure there is

always one person at the counter

during trading.

Minimum Requirements

3+ years

in a hot kitchen/deli role, with strong Indian cuisine production skills. Proven knowledge of hot food prep, portioning, counter presentation, and customer-facing service. Competent in

inventory control

(counts, FIFO, waste logging) and basic margin awareness. Strong communication and teamwork; able to work

flexible shifts

(weekends/public holidays). Organised, calm under pressure; able to multitask in a busy retail environment.

Preferred

Experience with POS/back-office systems for stock & sales reporting. Culinary/hospitality certificate or similar retail food qualification. Basic Excel for prep lists, counts, and waste/usage tracking.
Job Types: Full-time, Permanent

Work Location: In person