Job Description

Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits! Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS


Scope of Position: The Host/Hostess will act as a personal representative of the hotel, providing service that reflects the Fairmont luxury standards. It is our goal to exceed all Guests expectations when they come to dine with us. Team service will be key to our success in providing a warm and personalised experience. Responsibilities:

• To promote and maintain a positive working relationship at all times with all the Colleagues.
• To consistently offer professional, friendly and warm service.
• To demonstrate a complete understanding of the Fairmont policies, procedures and set service standards.
• To follow all standards and directions as given by Outlet management and as outlined in the Job Task Checklist.
• To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel.
• Knowledge of all menus and offerings are necessary in order to understand the serverxe2x80x99s tasks on micros.
• To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs.
• Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience.
• To understand how to operate all the equipment used in the outlet.
• To fully understand and follow the hotelxe2x80x99s recycling program and procedures
• To actively participate in all health and safety procedures for outlet and the entire hotel.
• To follow all of safety and sanitation policies when handling food and beverage.
• Carrying out any miscellaneous duties and responsibilities as requested by Manager pertaining to total quality service delivery.

Qualifications

• Hospitality qualification advantageous.
• Similar experience in a luxury hospitality establishment advantageous.
• Must possess outstanding guest services skills, professional presentation and sophisticated verbal & written communication skills.
• Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
• Proficient in the English language (verbal & written), additional languages are an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be flexible in terms of working hours, and able to work with little or no supervision.
• Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills.
• Must be computer literate in Microsoft Windows and MS Office suite.

Additional Information
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.