Job Description

High school graduate with hospitality experience / hospitality qualification.



Must speak, read, write, and understand English at a professional level.



Computer literate (Windows Office - Excel, Word and Outlook)



Working knowledge of Opera.



General knowledge of HR and the labour law.

Work experience:

Previous front office management experience essential.



Familiar with all duties and procedures in Front Office / Reservations Department



MS Office (Word, Excel and Email) is essential



Opera experience is essential



Must have a SA ID



Must have a valid driver's licence and own transport



Reliable, responsible and dependable to fulfil obligations



Attention to detail



Willingness to lead, take charge and offer direction



Ability to multitask



Show initiative by taking control of task



Excellent communication skills



Friendly and service orientated



Ensure guests are greeted, checked in and allocated apartments / rooms promptly and courteously To ensure reservations are taken correctly and courteously Ensure credit control procedures are strictly adhered to To ensure guest accounts is kept up to date Ensure effective and speedy check out facilities Ensure collection and delivery of luggage to apartments / rooms are done efficiently To ensure that the reception area is correctly managed Ensure that the switchboard is efficiently and effectively managed Must be willing to work hospitality shifts (weekends and public holidays), hospitality hours and overtime when requested Carrying out any other duties as may be reasonably required by management Ensure that guest house rooms / apartments are serviced and maintained to the standards Make sure all front of house areas is clean and tidy at all times Ensure the back of house is clean and free of clutter Ensure the smooth operation of Housekeeping daily Daily spot checks of apartments and rooms to ensure standards Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping Reporting and follow up of all maintenance issues pending or outstanding Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager. Be familiar with the Health & Safety measure of the property To ensure regular on-the-job training is training place in your departments Ensure dress code of staff is up to standard Holding regular performance appraisals with senior staff, identifying areas for development and training needs Be readily available to deal with problems and complaints To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staff Ensure accurate and timeous submission of all reports and administrative work Prepare and submit annual budgetary information and updates as required by Financial Manager To ensure effective liaison between Reservations & Front Office and other departments (e.g. Housekeeping) Act as a Duty Manager when required To attend all management meetings as required

Between 1 - 3 Years