Job Description

Job PurposeThe resort Hospitality team will manage the implementation of the Hospitality Strategy and business results for the resort, applying thought leadership principles and innovation in delivering product performance, revenue growth and optimum returns, operational governance, excellent customer experiences and service standards, as well as building strategic relationships and partnerships with key stakeholders to ensure great memories for our customers.The Hospitality Services & Analytics Manager will be accountable for providing specialized analytics, and project services and support to enable the hospitality roadmap on the resort, to grow the profitability of existing hospitality product offerings (including F&B and rooms) and monitor customer experiences and feedback across business operations holding operational teams to account for required deliverables. This will be achieved through collaboration with Central Office and Business Unit leadership teams, leveraging partnerships with relevant stakeholders and focusing on high levels of operational compliance in line with regulations. The role will also be responsible for managing the coordination and provision of a competent xe2x80x98pooledxe2x80x99 operational team, to support business unit requirements (F&B and hospitality) within service level agreement timelines, budgets, and quality standards. This will include the management of staff processes around rostering and scheduling of pooled staff; control and authorization of leave and leave liability, consolidation and scheduling of training needs analysis, and co-ordination of performance management processes, and will assist in building and enabling solid and engaged hospitality talent to support innovative and sustainable hotel operations.The role will also be responsible for managing the coordination and provision of a competent xe2x80x98pooledxe2x80x99 operational team, to support business unit requirements (F&B and hospitality) within service level agreement timelines, budgets, and quality standards. This will include the management of staff processes around rostering and scheduling of pooled staff; control and authorization of leave and leave liability, consolidation and scheduling of training needs analysis, and co-ordination of performance management processes, and will assist in building and enabling solid and engaged hospitality talent to support innovative and sustainable hotel operations.Education3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level.Experience8 years in the food and beverage industry of which at least 3 years' experience in a management role within the food and beverage environment.Experience delivering client-focused solutions to customer needs.Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization.Experience leading and managing teamsSkills and KnowledgeStrong verbal and written communication skills.Project managementF&B and Rooms Standard operating proceduresFood & Beverage Costings and analyticsFood & Beverage Product KnowledgeTeam PlanningProficiency in MS-Office Suite (Word, Excel, PowerPoint, Outlook, Adobe); Micros / Opera is preferred; IFSKronos; and knowledge of hospitality scheduling requirements and productivity ratiosFinancial & Business acumenStrong administration skillsCoaching skillsEquityPreference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.POPI StatementPlease note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.