Job Description

Hospitality Coordinator - JhbJob Summary:As an Experienced Hospitality Coordinator, you will oversee the successful launch, growth, and day-to-day operations of our Short Stay properties (Airbnb and Booking) in new international markets. Your primary focus will be on managing a portfolio of properties, optimizing listing performance, ensuring exceptional guest experiences, and collaborating with various stakeholders to drive revenue and growth. We are looking for a detail-oriented and proactive professional with a strong understanding of Airbnb and Booking platforms and a passion for delivering exceptional guest experiences.Responsibilities:Market Expansion:Conduct market research and analysis to identify suitable cities and neighborhoods for Airbnb, and Booking expansion.Develop and implement strategic plans for launching new Short Stay properties.Establish partnerships with local property owners, real estate agents, and service providers to secure further properties for listing.Property Management:Oversee the onboarding process for new properties, ensuring they meet our standards and regulatory requirements.Coordinate property setup, including furnishing, interior design, and essential amenities.Maintain open and proactive communication with property owners, vendors, and service providers to ensure smooth property operations.Manage property maintenance, repairs, and cleanliness to ensure exceptional guest experiences.Handle guest inquiries, bookings, and check-ins, ensuring smooth operations and timely responses.Listing Management:Create and optimize property listings on the Airbnb platform, ensuring accurate and appealing descriptions, photos, and pricing.Monitor and update listing availability, rates, and restrictions based on market demand and property availability.Stay informed about Airbnb and Booking policies and regulations, ensuring compliance and implementing best practices.Listing Optimization:Create compelling property listings with accurate and appealing descriptions, high-quality photos, and competitive pricing.Implement effective SEO strategies and stay up-to-date with industry trends to maximize property visibility and bookings.Continuously monitor and analyze listing performance, making data-driven adjustments to increase occupancy rates and revenue.Guest Experience and Reviews:Ensure guests have a seamless and memorable experience throughout their stay, addressing any issues promptly and professionally.Monitor guest reviews and ratings, respond to feedback, and implement improvement strategies to enhance overall guest satisfaction.Guest Management:Manage guest bookings, including inquiries, reservations, and cancellations, using the Airbnb platform.Coordinate and schedule guest check-ins and check-outs, ensuring a smooth and seamless experience for guests.Respond promptly and professionally to guest inquiries, concerns, and requests, providing exceptional customer service.Address and resolve any issues or complaints raised by guests in a timely and satisfactory manner.Revenue Management:Set pricing strategies based on market demand, seasonality, and property-specific factors to maximize revenue and occupancy.Monitor competitors and market trends to identify opportunities for pricing adjustments and promotions.Analyze financial reports, occupancy rates, and revenue metrics to provide insights and recommendations for revenue growth.Qualifications and Skills:Bachelor's degree in Hospitality Management, Business Administration, Real Estate, or a related field.Proven experience in managing Airbnb and Booking properties, preferably in multiple locations or international markets.Strong knowledge of the Airbnb and Booking platforms, including listing optimization techniques, pricing strategies, and guest management.Excellent communication and interpersonal skills to build and maintain relationships with property owners, partners, and guests.Exceptional organizational and time management abilities, with the capacity to handle multiple properties and prioritize tasks effectively.Analytical mindset with the ability to interpret data, metrics, and market trends to make informed decisions.Flexibility to travel domestically and internationally as required for property visits, market research, and partner meetings.Positive attitude, flexibility, and a genuine passion for hospitality.Join our dynamic team and be a part of our international expansion, driving growth and success in the Hospitality market. Suppose you have a passion for real estate, a keen eye for detail, and a proven track record in Airbnb and Booking property management. In that case, we invite you to apply for the Hospitality Coordinator position. Please submit your resume outlining your relevant experience.Type of Contract: Service Provider/FreelancerJob Type: Full-timeSalary: From R171.69 per hourExperience:Airbnb and Booking platforms: 2 years (Required)Language:English (Required)

JTJ Group