Job Description

The Operations Manager is responsible for driving turnover and sales management through entrepreneurial and commercial thinking. They ensure the delivery of KPIs, manage budgets, and lead the Field team and Store Managers. They also focus on talent management, process compliance, and customer-centric service. Additionally, they lead strategic initiatives to enhance operational efficiency and customer satisfaction.

Key Responsibilities:

Develop and implement operations strategies aligned with TFG's strategic objectives. Lead operational teams, ensuring efficient delivery of priorities. Provide weekly and monthly feedback on store performance and progress. Calculate and load turnover splits for high-performing stores. Ensure regulatory compliance across operational activities. Contribute to the development, drive and implementation of company strategy and Operational Strategy within Areas and Stores Effective demonstration of talent management through pro-active identification and selection of talent Ensuring that merchandise opportunities are maximized both in terms of managing existing store assortments and liaison with the Head Office Merchandise / Operations departments for new opportunities Ensuring that merchandise standards are maintained to the required standards within the stores Developing and controlling budgets for the region Consistent delivery of all agreed KPI's including sales and profit growth and managing expenses- to-turnover ratio's Ensuring process compliance in Areas, managing risk and stock loss Leading, managing, motivating and developing the Field team & Store Managers Initiating and monitoring action to increase the profitability of the Region Ensuring adherence to company policies and procedures

Qualifications and Experience:

Qualification in Retail Business Management or equivalent 3-5 years in retail management or a similar role Microsoft Office Valid drivers' license

Skills:

Organised and thorough Strong analytical and Excel skills. Detail-oriented and organized. Innovative and profit-driven. Able to manage risk within the store Customer Value Management

Behaviours:

Being Resilient - rebounding from setbacks and adversity when facing difficult situations. Building Effective Teams - forms, develops and leads a group of individuals toward the achievement of a common team objective Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships Cultivates Innovation - creates an environment that fosters and nurtures a culture of creativity which drives success Decision Quality - consistently makes timely, well-rounded and informed decisions Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems organisational Savvy - understands and navigates dynamics created by processes, systems, and people Situational Adaptability - effectively adjusts their behaviour, approach, and decision-making based on the situation Strategic Mindset - thinks and plans strategically, focusing on the long-term goals and objectives of the organisation

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Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.