Job Description

Position:

High Level Query Consultant

Position Purpose:

To provide information, advice and explanations on clinical or VIP queries of a complex clinical nature or to resolve complicated clinical queries for the company's stakeholders, both internally and externally.

Experience:

5 years hospital providing patient care (preferably Private Hospital) in area of expertise and 2 - 3 years managed healthcare experience

Qualifications:

Relevant medical qualification (nursing preferable)

Generic Objectives:

Specific deliverables:
Operating Model:
-Investigate and resolve escalated high complexity clinical queries to standard and within Service Level Agreement
-Conduct root cause analysis of queries, identify and implement solutions and report on errors that lead to high level queries
-Ensure documentation and records of all high level queries are accurately filed and accessible within Service Level Agreement
-Complete productivity and query resolution reports as required and to standard

Position Specific Outputs

-Investigate and resolve escalated high complexity clinical queries to standard and within Service Level Agreement
-Conduct root cause analysis of queries, identify and implement solutions and report on errors that lead to high level queries
-Ensure documentation and records of all high level queries are accurately filed and accessible within Service Level Agreement
-Complete productivity and query resolution reports as required and to standard
-Train/coach staff members
-Review VOC reports and provide feedback.

Palesa Mbali Group