Helpdesk Supervisor
Job Description
Tsebo Facilities Solutions is looking for a Helpdesk Supervisor to provide managerial and supervisory direction in terms of superior operation of the Clients and Tsebo Facilities Solutions Call Centre/Helpdesk systems. Deliver an Industry Best Practice operation in terms of proactive call management, Call Centre/Help Desk staffing, allocation of resources in remediation of prioritised calls. Report and manage proactively in terms of Call Centre/Help Desk personnel and call management. Work in conjunction with Client Management and Staff, including Tsebo Facilities Solution Hard and Soft Service Teams to ensure superior Client satisfaction and accurate reporting
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.
Skills Required
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Job Detail
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Job IdJD1561515
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned