Helpdesk Operator (jse)

Johannesburg, Gauteng, South Africa

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Experience and Required Knowledge:

Grade 12 (Matric)
Minimum of 1 to 3 years in a property or facilities management environment.
Strong Proficiency in relevant computer packages (MS Office) and software packages.
High level of confidentiality and discretion.
KPI's
Customer-centric with a positive and dependable attitude.
Skilled in facilities management processes and systems.
Strong attention to detail and accuracy in data entry and reporting.
Adaptable and able to manage changing priorities under pressure.
Collaborative team player with strong coordination skills
Ensure all FM activities comply with company policies, health and safety regulations, and service level agreements and support internal processes
Assist in compiling data for budgeting, forecasting, and compliance audits.
Act as the primary liaison between JSE staff and the FM.
Monitor task progress and ensure checklist compliance.
Escalate unresolved or overdue issues to the Facilities Operations Manager.
Receive, log, and track all Facilities related service requests via email, WhatsApp, or phone.

Facilities

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