Job Description

Key Responsibilities:

• Manage Help Desk Ticketing System: Efficiently and timeously handle incoming support requests, create and manage tickets, and ensure accurate documentation of issues.
• Customer Service Excellence: Provide exceptional customer service by promptly addressing client inquiries and issues while maintaining a friendly and professional demeanour.
• Ticket Tracking and Feedback: Monitor the progress of open tickets, provide regular updates to clients, and ensure that issues are resolved to the client's satisfaction and within SLA agreement.
• Report Compilation: Compile reports from the ticketing system to track help desk performance and identify areas for improvement.
• Technician Scheduling: Coordinate and schedule technician visits to clients, ensuring timely resolution of IT issues.
• Proactive Problem Solving: Demonstrate initiative by identifying recurring issues and suggesting improvements to streamline processes.

Qualifications:

• Minimum of 3 years of experience in a similar role, in an IT support or help desk environment.
• Strong communication skills and a high level of customer service orientation.
• Proficiency in using help desk ticketing systems and IT support tools.
• Excellent organizational and time management skills.
• Ability to work effectively in a team and independently.
• Energetic, proactive, and self-motivated with a strong work ethic.
• IT-related certifications or qualifications would be a plus.

Why Apply?

• Opportunity to work in a dynamic and innovative IT environment where collaboration is the order of the day.
• Career growth and development opportunities.
• Be part of a company with a rich history of success in the IT industry.

If you are ready to take on an exciting role as an IT Help Desk Coordinator and contribute to the success of this company, we invite you to apply today!
How to Apply:
Interested candidates are encouraged to submit their resume and a cover letter detailing their qualifications and relevant experiencexc3x82
Join this awesome company in delivering exceptional IT support and services to their clients. Apply now and be a part of their success story!

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