Job Description

Key Accountabilities/ Principal Responsibilities

Logging of all requests for service

• Receive all help desk tasks from clients
• Ensure all calls, however received, are logged onto the Help Desk IT system

Issuing of service requests to responsible parties

• Forward all tasks to the responsible parties
• Input time frame onto help desk through Task Classification
• Follow up that the task was successfully allocated
• Assist with QC /QA requirements
• Liaise with subcontractor to ensure compliance
• Monitor Task classifications and initiate system faults for correction by IT department

Follow up on all tasks

• Produce daily report on all requests logged on help desk for the Area Supervisor highlighting present status
• Ensure all completed tasks are closed
• Highlight in-completed tasks and drive for closure
• Follow up on outstanding issues (invoices, Job cards, PR & PO)
• Update task status for client information
• Report to an Area Supervisor
• Assist with minimum OSHE documentation requirements
• Ensure new employees have all required equipment before arrival (workstation, equipment & Tools)
• Assist with following up on service provider enrolment and induction
• Keep register of all facilities assets (workstations, chairs, telephone)
• Order and maintain stationary supplies
• Perform administrative tasks, including filing and photocopying

It should be noted that, for operational reasons, it may be necessary to perform tasks other than those described herein from time to time

Prescribed procedures may be amended by management as and when required

Key Skills and Experience

• Minimum Grade 12
• 2 to 3 years working experience
• Computer literate

People and Management Skills

• Good interpersonal relations
• Good communication skills
• Ability to work in a team
• Customer focused
• Good organizational skills
• Ability to prioritise tasks
• Ability to use initiative
• Integrity
• Service orientated
• Able to keep up to and meet deadlines
• Take ownership of tasks.

Key result areas

• Understand role of reporting to the business and client
• Understand role of ensuring output is aligned with business requirements
• Understand interworking with various teams to ensure client financial compliances
• Understanding that feedback and communication is critical to success

Additional responsibilities and skills

The employee acknowledges that all duties performed will reflect on the client and will thus act in a professional manner at all times, as FMS is a service provider, all necessary steps need to be taken to ensure that the service has been delivered according to client requirements, and to prescribed service levels

As a proudly South African brand, AFMS Group (Pty) Ltd will consider our commitment to transformation and employment equity goals for this position.

For information on AFMS Group, including more information on our company culture, visit our website at www.afmsgroup.co.za.

Please note, relocation costs will not apply

If you donxe2x80x99t hear from us in 14 days, consider your application unsuccessful.

Applications to be addressed to: Alisha Singh: [email protected]

Closing Date for applications: Friday, 10th November 2023 by 16h00