Help Desk Administrator
Johannesburg, Gauteng, South Africa
Job Description
Job Summary
Property Organisation seeking a dynamic Help Desk Administrator
Key Responsibilities & Duties:
Monitor and follow up on outstanding service requests to ensure closure and customer satisfaction.
- Assign tasks to appropriate FM team members or contractors.
- Develop and maintain daily, weekly, and monthly maintenance schedules.
- Maintain clear and professional communication at all times.
- Prepare and distribute internal communications regarding planned maintenance or service disruptions.
- Generate regular reports on helpdesk performance, request trends, and contractor response times.
- Assist in compiling data for budgeting, forecasting, and compliance audits.
- Ensure the MyBuildings system is updated and maintained with current data.
- Support internal audits and contribute to continuous improvement initiatives.
Matric
- Minimum of 1 to 3 years in a property or facilities management environment.
- Strong Proficiency in relevant computer packages (MS Office) and software packages.
Recruiter
Skills Required
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Job Detail
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Job IdJD1528717
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R18,000 per month
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned