Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Corporate & Employee Benefits
Discovery Corporate and Employee Benefits is the first and only employee benefits provider to shape employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance are brought to companies and employees.
About Healthy Company
Healthy Company, is a unique employee assistance programme, offered to employers by Discovery Health (Pty) Limited. The programme is available to employees and their dependants to benefit from a dynamic, proactive wellness solution. Employees will have access to a multi-skilled coach to guide them through a fully integrated app or web-based programme for emotional, physical, financial and legal advice.
Key Purpose
The successful incumbent will operate within the Healthy Company operational area and will be responsible for the management and care of all dimensions of employee wellbeing including counselling, advice, coaching and onward referrals to psychologists, financial coaches and legal experts if required. Coaches will be required to assist with acute episode management and ongoing support of employees enrolled in the programme.
Areas of responsibility may include but not limited to
The successful applicant will be responsible for but not limited to the following job functions: To proactively develop relationships with employees by trying to understand their needs, anticipate and provide solutions to their needs and giving high priority to customer satisfaction.
To provide telephonic counselling, coaching and support to employees, their dependents and managers by tracking their engagement within the programme and facilitating appropriate referrals where required.
To provide face-to-face counselling and support to employees and their dependents in cases of trauma and other emotional wellbeing issues.
To proactively engage with high-risk employees through the various channels (calls, chat, face-to-face sessions and onward referrals) to lower their risk over time.
To document all member interactions as well as to ensure that all records are accurate and up to date.
Meeting performance targets for speed, efficiency and quality.
Liaising with third parties to gather information and resolve issues timeously.
To identify opportunities to offer information and make suggestions based on an employee's needs.
To prioritize the work pool and ensure all designated tasks are completed within designated turnaround times.
To provide compassionate and other process support to members and their respective families in extreme circumstances.
To ensure continuity of care for the employee and their dependents through follow-up interactions.
Establish and maintain relationships at all levels with external partners and internal departments to facilitate expeditious resolution of queries.
Identify and propose solutions to processes and service-related failures.
Competencies and skills
Presentation and reporting skills
Excellent verbal communication skills
Ability to work under tight deadlines and pressure
Problem solving by identifying key issues and relationships
Education and Experience
The following requirements are essential: Matric
Degree in psychology or social work
Relevant membership with the South African Council for Social Service Professions (SACSSP) or HPCSA. Other relevant, recognized professional bodies can also be considered.
MS Office Suite - with Intermediate Excel abilities
Minimum of 3 years counselling experience, including both face-to-face and telephonic counselling
Experience in family counselling and/or marital counselling and/or suicide management and/or stress management
Minimum of 5 years formal work experience
The following requirements will be advantageous:
1-2 year's exposure to Discovery Health clinical environment preferable
Knowledge about existing employee assistance programme services and/or experience in provision of EAP services
Employment Equity
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
EMPLOYMENT EQUITY
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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