Job Description

We are looking for an Operations Consultant - Healthcare to support the delivery of healthcare and employee benefits solutions for corporate clients. The role combines operational execution, project coordination, and client service, ensuring benefit programmes run smoothly, data is accurate, and clients receive high-quality service.
Key Responsibilities
Operational Delivery
Oversee day-to-day operational aspects of healthcare benefit programmes, including enrolments, changes, terminations, and exception handling.
Validate and manage client data, ensuring accuracy of member records with insurers and administrators.
Liaise with internal teams and external providers to monitor claims, resolve service issues, and implement client requests.
Support renewals and benefit changes by preparing documentation, tracking deadlines, and coordinating with stakeholders.
Client Engagement & Support
Act as a primary operational contact for client HR teams.
Prepare concise updates and follow-ups after client meetings involving healthcare services.
Communicate clearly with internal teams and external providers to align expectations and ensure service quality.
Project Coordination
Assist with implementation projects such as scheme migrations, option comparisons, and benefit upgrades.
Track project tasks, timelines, and deliverables, escalating risks or bottlenecks as needed.
Process & Compliance
Contribute to operational procedures and service documentation.
Ensure processes comply with internal standards and external regulatory requirements relevant to medical schemes and benefit administration.
Monitor service performance metrics and report on trends or issues.
Skills and Experience
Required
3+ years in employee benefits operations, healthcare benefits administration, or a related operational role.
Degree
Strong organisational skills and ability to manage detailed, process-driven work with multiple stakeholders.
Excellent written and verbal communication skills for technical and non-technical audiences.
Project Management skills and abilities * Strong mathematical and analytical skills

• Very strong technical analysis, reporting and presentation design experience

Proficiency in Excel and experience handling and reporting on data
Experience with medical schemes, benefit administration platforms, or coordinating insurer relationships.
Exposure to consulting or professional services environments.
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Salary - Currently our allocated budget is between R36 000 - R38 00 per month. For a candidate to receive the cap of this threshold, they must have a tertiary qualification. Learners or other candidates with no qualification would start at a lower base (between R25 000 - R28 000).
We would like to start meeting any potential candidates from January 2026 for a possible 1 Feb or 1 March start date.

Skills Required