Job Description

Join Our Finance Team

Are you a focused, detail-driven collections professional with experience in the healthcare sector? We're looking for a

Healthcare Collections Clerk

who is confident working with

GoodX, Medical Aids, and Xero

, and who excels at maintaining accurate debtor accounts and ensuring timely collections. 40 - 60 accounts per day


If you thrive in a high-energy environment and want to support the financial strength of our Allied Healthcare practices, this role is perfect for you.

About Us

Faircape Health -- a division of the Faircape Group -- manages advanced Allied Healthcare services across our luxury lifestyle villages. Our practitioners rely on efficient, compliant collections processes to support quality patient care, and we're strengthening our team with a dedicated Healthcare Collections Clerk.

Why Join Faircape?

----------------------

Quarterly performance bonuses

Above market-related salaries

Long service leave

Onsite Barista

- Free daily coffee

Subsidised vending snacks

Discounted Faircom ISP packages

Flexible working hours (06:30-18:30)

Subsidised parking

Modern offices opposite Cavendish Square, Claremont.

Key Responsibilities

------------------------

Healthcare Collections

Manage end-to-end collections for Allied Healthcare debtor accounts. Follow up on outstanding Medical Aid and private patient balances. Engage with Medical Aid administrators to resolve short payments or delays.
Track, record, and escalate overdue accounts when required.

GoodX, Medical Aid & Xero

Work daily on

GoodX

to track claims, remittances, and shortfalls. Understand Medical Aid processes, rules, remittance advice, and patient responsibility amounts. Process and reconcile payments through

Xero

, ensuring accuracy.

Debtor Account Management

Maintain accurate debtor profiles and documentation. Update contact details, payment notes, collection progress, and disputes. Prepare files for external collection agencies where required.
Produce weekly and monthly reports on debtors and collection performance.

Requirements

----------------

Qualifications

Diploma or certificate in Finance, Accounting, Credit Management, or related (advantageous).
Healthcare collections or medical practice finance experience (strong advantage).

Experience & Knowledge

Strong working experience with: +

GoodX

+

Medical Aid debt processes

+

Xero

(advantageous)
Experience in high-volume debtor environments.
Advanced Excel skills.

Skills & Attributes

Strong negotiation and problem-solving skills. Accuracy, attention to detail, and organisational discipline. Ability to work through high-volume accounts with speed and precision. Professional communication skills with patients, practitioners, and medical aids. Resilience when following up on overdue accounts.

Specific Requirements

Solid and positive references Clear health record Clear credit record No criminal record

Working Hours:

Standard hours are

Monday to Friday, 08h00 - 17h00

, with a 45-minute lunch. Flexible start/end times between

06h30 and 18h30

are available with managerial approval.

Location:

Our modern offices are conveniently located opposite Cavendish Square in

Claremont

, Cape Town.

Apply Today!

If you're ready to bring your skills to an expanding team that values dedication, accuracy, and growth -- especially in the vital healthcare sector -- we'd love to hear from you.

Should you not hear from us within 2 weeks, please note your application is unsuccessful