Job Description

Introduction

Mkem 24 Hour Pharmacy is looking for a Health Zone Sales Consultant to join the After Hours team reporting to the Floor Manager.

Purpose:

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job Objectives:

To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.

To consult with customers and provide suitable advice on healthcare, nutrition, herbal remedies and homeopathic remedies.

To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.

Provide tailored product recommendations based on individual needs and health concerns.

To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.

To prevent wastage in own area by adhering to stock rotation principles.

To prevent stock losses by following all risk management policies and principles.

To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.

To assist in product merchandising by following the merchandising guidelines and procedures.

To adhere to all store standard operating procedures.

To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Work collaboratively with pharmacists and retail staff to ensure top-tier customer service.

Minimum requirements

Job Knowledge:

Essential: Basic health, fitness and supplements product knowledge

Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Job Related Skills:

Essential: Good communication and interaction skills

Essential: Customer and service orientation

Essential: Selling skills

Essential: Merchandising skills

Desirable: Basic computer literacy

Job Experience:

Essential: Minimum 2-3 years' experience in a complementary health or wellness role (retail experience an advantage)

Essential: Strong product knowledge of supplements, herbal and natural remedies

Essential: Selling skills; customer related training

Education:

Essential: Matric

Essential: Qualification in Natural Health, Naturopathy, Nutrition, or similar (preferred)

Competencies

Essential

Relating and Networking Following Instructions and Procedures Delivering Results and Meeting Customer Expectations Coping with Pressures and Setbacks Planning and Organising Working with People
Job Type: Full-time

Work Location: In person