Job Description

Introduction

Guardrisk is the undisputed market leader in cell captive insurance and risk solutions. We are renowned for our innovative approach to cell captive structures and other alternative risk transfer solutions for our clients. Guardrisk offers clients custom designed cover and is registered in South Africa as an insurer for all statutory classes of non-life and life insurance business.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

Oversight and management of UMA business with Guardrisk non-life in order to achieve business objectives. This includes overall accountability for sourcing new business, increasing underwriting profit and effective leadership.

Requirements

Minimum Qualifications

Relevant tertiary qualification



FAIS compliant



Related insurance qualification (preferred)

Minimum Experience

8-10 years' experience in the short term industry



5-8 years leadership experience



Extensive client facing and advisory experience



Strong underwriting and general insurance experience

Duties & Responsibilities

Outputs

Develop and implement strategies to maintain current portfolio and maximise new business

Develop strategies to identify and develop new business opportunities.



Maintain and build strategic client relationships and generate trust and credibility with key decision-makers.



Based on client need framework customise solutions for clients across licences.



Identifying opportunities for improvement or potential challenges and implement mitigating tactics.



Gather competitive intelligence and new product ideas from the business environment and share market insights with management team.



Manage profitability of clients in collaboration with the rest of MMI.



Give input and recommendations at all forums such as Product Management Committee, Market Conduct Committee, IT Steerco, Company Finance, and so forth.



Encourage cross collaboration and increasing synergies with the broader MMI community.



Fulfil leadership role as member of Manco, through maintaining an understanding of issues affecting the Insurance industry and setting strategic direction accordingly.

Determine and enhance operational effectiveness and service delivery

Collaborate with various stakeholders including cell owners to define service delivery operational standards, measures and targets in line with client requirements.



Develop effective short, medium and long-term operating strategies and plans based on client's financial requirements in order to effectively on-board and service client experience.



Manage the client experience and expectations in order to ensure client's needs are being successfully addressed.



Develop initiatives to improve or enhance the client experience.



Oversee the assessment and analysis of service delivery gaps and challenges, and implement remedial action strategies.



Manage the development and implementation of quality management processes which ensure service delivery is line with client expectations and requirements.



Identify, plan and manage process improvement projects to improve operational efficiencies and create a culture of continuous improvement across operations.



Manage the planning of resource requirements for operations to ensure sufficient resources are in place to meet client service delivery requirements.



Oversee the provision of accurate, current advice and information regarding solutions to all clients /stakeholders.



Drive the application of good governance principles and legislative compliance within operations.



Provide meaningful and relevant reporting on operations and client services functions and trends as required.

Drive a client centric environment that focuses on best practice service delivery

Build and maintain relationships with clients and stakeholders.



Contribute to sustaining a competitive edge through external networking and representation on related forums.



Define fair and innovative client service practices which build rewarding relationships, and allows team to provide exceptional client service.



Engage with key internal and external stakeholders to identify changing client needs and make recommendations to align service offering with client needs.



Contribute to a client service excellence culture which builds enduring relationships and allows team to provide exceptional client service.



Develop client service level agreements and standards in order to ensure clients receive clear and accurate information and are kept informed at all times.



Drive efforts to improve client service and fair treatment of clients within area of responsibility.



Incorporate client feedback into the enhancement of daily business processes and management operating systems.



Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

Effectively lead team

Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.



Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.



Select and recruit suitably qualified talent in line with Employment Equity principles and GR values.



Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.



Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.



Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted.



Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.



Effectively manage performance within the team in order to ensure business objectives are achieved.



Encourage innovation, change agility and collaboration within the team.

Manage budget and implement sound financial and risk controls

Manage the delivery of the required volumes of quality business through the client base.



Prepare revenue budget for area and control expenditures and implementation of financial regulations.



Effective management of capital adequacy requirements for Guardrisk and all business partners.



Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.



Identify solutions to enhance cost effectiveness and increase operational efficiency.



Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.



Implement and provide feedback on the effectiveness of financial policy, practice and procedures preventing illegal, unethical or improper conduct.



Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.



Investigate reported willful acts of non-compliance to organisation policy and practice and report on findings.

Competencies

Business Acumen

Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group

Strategic Thinking

Creates competitive and breakthrough strategies to drive short term profitability and long-term business growth and shareholder value.

Client/ Stakeholder Commitment

Anticipates, meets and exceeds client's needs by creating long lasting relationships that support the client value proposition. Demonstrates skill in managing difficult situations with customers with poise and diplomacy (influences effectively) Drives long-term, collaborative and strategic relationships with clients / customers to build strong relationships and maintain and improve service delivery. Interaction with regulatory bodies

Impact and Influence

Persuades, convinces, influences and inspires others, both within MMI and externally to win support, loyalty and gain commitment to the purpose of MMI. Demonstrates skill in confronting people and managing difficult situations with poise and diplomacy. Influences by creating purpose and meaning for people in their unique situations; emphasises mutual benefits

Entrepreneurship / Calculated Risk Taking

Although action-oriented in seizing opportunities, is not impulsive in taking risks. Continually looks for ways to increase profitability and competitive advantage through reflective, calculated risk-taking. Evaluates risk in terms of all factors including and emphasising the consideration of values and purpose.

Judgement and decision making

Able to analyse information of a complex, unfamiliar and often abstract nature and develop independent criteria to guide decision-making. Consults widely to ensure thoroughness and depth of decision-making. Thinks strategically, goes beyond the obvious in cutting to the core of complex issues

Participation Leadership Leads

Actively leads change, does what is right for the business and drives continuous improvement through innovation. Develops comprehensive, integrated strategies and approaches to selecting, managing and retaining high quality staff. Leads by setting an example of empowering others and inviting people to share their views. Provides direct reports with the necessary accountability, authority, resources, information and development to achieve high performance standards. Sought after as a mentor

Building strategic partnerships and Collaboration

Develops global strategic partnerships to address anticipated needs. Seen as an industry leader / expert in specialist field. Shows skill in developing networks and coalitions with a wide variety of internal and external stakeholders to facilitate the achievement of strategic goals. Prioritises the business interests of MMI and invests in the success of the group by aligning effort across divisions.